Shopify Reviews (September 2019): Is Shopify the Best Ecommerce Platform?

Shopify is filled with tools for launching a site within minutes, and you don't have to worry about self-hosting or buying a domain name from a third party.

In that respect, one could call it the perfect out of the box solution, built with pricing plans that cater to small starter stores as well as shops that are bringing in millions of dollars in sales.

You'll find my full review below. For more Shopify reviews from our readers check out the comments area.

The reason we choose Shopify over WordPress or Magento (which are great as well) is that with Shopify you don't need any web development skills at all to keep your site running smoothly.

On the other hand, it's not like some of the more simplified solutions like Wix, Squarespace or Weebly, where you're going to have a tough time scaling up.

🗒️ Why Choose Shopify?

Overall, it's a beautifully constructed ecommerce platform with plenty of themes that look modern and stylish but also simple and minimal if that's what you're looking for.

Shopify was founded in 2006 by Tobias Lütke (CEO of the Year in Canada), Scott Lake and Daniel Weinand. Since the launch, the platform has quickly grown from a small player to one of (if not the) leading ecommerce solutions alongside BigCommerce and Volusion. The company is currently powering more than 820,000 online retailers (June 2019).

Some of their most notable customers include General Electric, Amnesty International, Tesla Motors, Encyclopedia Britannica, Foo Fighters, GitHub, and many, many, many more.

If you are looking for an ecommerce hassle free solution with a lot of great features that still remains easy to use for the novice users, then you should definitely give them a try.

💡 Btw, here's a video review of Shopify created by my colleague Joe. 🙂

Shopify Video Review

🏗️ The Platform's Top Features: Shopify Reviews

I have tested quite a few ecommerce platforms in the past, and I must admit, Shopify has the most thought-out feature set I have ever encountered. Almost everything you need to run your own online store is taken care of by a distinct feature.

It doesn’t matter if you are planning to run your store fully online or from a brick and mortar setting, there is something for everyone.

The reason Shopify manages to achieve such a strong feature-set is that they either have a tool built-in, or they let you install it with an app.

For example, taxes and shipping are included in the Shopify interface, yet for most of the themes, you're going to have to find a free app for social media buttons. Both options work, and you often don't have to pay any extra money when opting for an app.

The company has one of the most complete dashboards or control panels I have ever seen. All tasks, from processing orders to managing inventory, are given to you on the backend.

The platform also provides an interface called Shopify Partners, where developers can play around with new websites without having to open up free trials every time. It's like a sandbox interface for those who have several clients and need to present website builds before landing jobs.

You can install new themes, customize full websites and seamlessly transition from a Shopify Partners website to a launched site. Not only that, but you gain a commission for every client you bring on board with Shopify.

You can also use the dashboard for generating discount codes, or for examining the latest reports

💡 In fact, the reports on Shopify are my favorite out of all the ecommerce platforms. They're organized, clean and simple, with options like sales by billing address, sales by traffic referrer and gross sales by product title.

With the app, you can use the credit card reader to swipe the customer's credit card right there. You can even purchase additional hardware from the company such as a cash register, a receipt printer and even a barcode scanner.

👉 Also, they offer a mobile app with which users can:

• Respond to chargeback disputes directly in-app
• Review all inventory changes made to their products in the last 30 days
• Fulfil items by fulfillment service

Shopify also offers one of the biggest App Stores out of all the ecommerce solutions; they provide hundreds of free and paid apps that will enhance your store (most paid apps will ask you to pay a monthly fee). These have been divided into different categories such as Marketing, Sales, Social Media, Shipping and Customer Service.

Thanks to their formidable content management system (CMS) you can easily create additional pages, as well as pages through which your clients can easily contact you.

Furthermore, Shopify makes running your own blog super easy, since everything is handled from a single dashboard.

Keep in mind that the entire Shopify feature-set is hard to walk through in a single section, but it's worth mentioning that each of the Shopify themes available in their theme store, is responsive with mobile-ready checkouts.

The responsive checkout means that your site automatically adapts to the size of your screen, whether it be through a tablet or smartphone. Along with direct Facebook and Pinterest integration, gift cards, discount codes and a decent custom profile, the company has pretty much perfected the built-in features.

In general, if you need a feature that's only in the app store, you can test it out, and move onto another option if it's not working out on your website.

Shopify Has a Whole New User Interface and Design

If you've seen Shopify in the past, you may have noticed that the screenshots in this review look a little strange.

As of June 2017, Shopify gave its backend a complete makeover, with purple colors on top of white font and various other modifications. This was done to create more contrast for those merchants in low and high light environments.

💡 All of the screenshots in this Shopify review come from the most recent user interface.

Besides the colors and fonts, Shopify added a prominent new search bar in the dashboard, helping you quickly type in keywords and find what you're looking for without much thought.

For example, you might want to find a certain product or customer. In that case, all you have to do is punch in the right words to locate something in a large collection or customer-base.

Therefore, Shopify has created a more standardized programming system, while also releasing development guidelines to fix this problem. It's unclear how long it will take for app developers to adopt these rules, but it's something to keep an eye on.

Shopify Sections: Something Relatively New

It's done with the click of a button. After that, you can adjust the order of those sections by dragging and dropping them in the sidebar. It's a relatively easy way to completely adjust the look and order of the modules on your website. We like it for all experience levels, especially beginners.

✨ Shopify Ease of Use

Shopify

The only area that may be of concern for people with more advanced coding and development skills is that an FTP client is not included with the ecommerce platform, somewhat hindering the control you have over the site. This means that you won't be able to upload and manage files on Shopify's server.

On another note, unlike before, merchants will no longer need to access OpenSRS to change or access information on their Shopify purchased domains.

They'll be able to access it through Shopify.com itself under the ‘Domains' section.

👉 Users will have access right from their admin to:

• change their A records, CNAME, MX records, TXT records, and AAAA records
• more efficiently set up their Zoho and G Suite email accounts
• add subdomains
• enable or disable auto-renew

If you look back through Shopify forums you can see this was a big problem as usernames and passwords to log in to OpenSRS, which is a separate site, were different to their Shopify login which confused merchants.

In terms of pre-publication, Shopify gives you the opportunity to test your store before it goes public, and the live editor is pretty nice for seeing your changes immediately after a setting is adjusted.

The company is pretty much hell-bent on making their interface the easiest in the industry. What's interesting is that they are walking a fine line, since it's still a platform that can satisfy those with more experience with coding and whatnot. Overall, importing hundreds of products is simple, and making an item from scratch uses quick tools and settings for things like images, videos, titles, pricing, discounts and more.

I don't really see any beginner or intermediate developer having a problem with Shopify. At the same time, most advanced developers are going to be just fine. There's the select few who are planning on scaling up incredibly fast who might get a little bogged down with the Shopify interface.

However, Shopify has enough flexible pricing plans to keep your comfortable for a significant period of time.

💰 Shopify Pricing Makes Sense

Below we've put together a Shopify pricing calculator which can work how much you will be spending each month based on your monthly revenue, whether you use Shopify payments, which would highly recommend due to low transaction fees. As well as how you are going to pay for your package. Currently Shopify offer a 10% discount if you decide to pay for your package upfront for the year rather than monthly.

Shopify offers four different pricing plans, and the lowest starts at just $9 a month. While their other plans range from $29 (for their basic plan) to $299 (for their biggest plan,) you do have the opportunity to try out a free, 14-day trial before committing to anything.

If you want to sell your products both online and offline, then Shopify has plans that you must call in and speak to a rep to set up. Furthermore, if you wish to only sell your products offline, then they also offer a plan for that, which can be quite handy.

So let's explore the plans a little deeper and what the advantages are for each. ⤵️

Shopify Lite Plan

At just $9 per month, Shopify Lite is possibly one of the cheapest options available to people who are looking to sell online. However, the price is so low because it doesn't actually provide you with a standalone website and is technically just an add-on.

👉 In a nutshell what the Shopify Lite Plan offers is:

• the ability to display your products, but not sell them directly through the website
• sell products on Facebook
• use Shopify's system to help sell your products offline at events

Embedding Products on to Your Website With Shopify Lite

When you look at the pricing plans, Shopify's Lite Plan is fairly hidden and it's understandable as it doesn't offer a lot from a customers point of view and also it probably isn't a bigger money generator for Shopify themselves.

Shopify generate a code for the Lite Plan that enables you to place your products on your website.

If you already have a blog website for example on WordPress or Blogger then this plan would be useful to you to display your products on.

The buy button from Shopify is also mobile friendly as well and allows you full customisation so you can edit the colour of the button to match your brand.

Javascript Buy SDK

If you or someone in your team is particularly adept at website development then you can take advantage of Javascript Buy SDK.

As well as building a storefront for your store you can also create advertising material such as sponsored content and lookbooks.

Find out more about Shopify's Javascript Buy SDK.

Selling Digital Products With Shopify Lite

Shopify is one of the only ecommerce platforms that offer you the ability to sell digital products. Again this is a fantastic opportunity if you have a blog site and want to sell help guides, audiobooks or books for example.

• No overhead costs
• No physical or warehouse storage needed
• No inventory issues, you can sell as many or as little as possible
• No shipping costs internationally
• High mark up as there is next to no production cost

Alongside Shopify's digital downloads app, there are some fantastic third-party providers for digital downloads. These include Fetch, Send Owl and Sky Pilot.

Selling on Facebook With Shopify Lite

If you already have a good following on Facebook and you aren't that interested in creating your own store from scratch then Shopify Lite is a great option.

However, it's worth touching on here that you unable to sell digital products on Facebook.

Despite this its a fantastic chance for your following to shop your products on the high visible shop section that Facebook now offers.

Also, you are able to chat directly with your customers with Facebook Messenger via your online store or on your Facebook page (sales channels). Customers can purchase products directly within the chat and can also track their orders.

Live chat is particularly important if you're targeting millennials as 71% of 16-24 year olds demand a quick response now via live chat and messenger apps.

Using Shopify Lite for Inventory Management

As we touched on earlier, Shopify Lite gives you the ability to process payment and manage your inventory if you sell your goods in a physical store.

Shopify Lite allows you access to the Shopify admin area so you can create orders manually. You can also accept card payments using your chosen card readers and Shopify will update your inventory automatically.

Other points of note

It's worth noting that Shopify Lite is the only plan that only offers email and live chat support. The other plans all offer phone support.

Dropshipping is available through the Shopify Lite plan. Dropshipping is the practice of taking orders but having the fulfilment side being handled by a third party.

You will need to install a third party app from the Shopify app store. The most popular apps in this section are Oberlo, Printful and Spocket.

Is Shopify Lite suitable for me?

👉 Shopify Lite is ideal for the following merchants:

• want to add ecommerce to an already existing blog or website
• you have developer skills to access the Shopify Storefront API to customise your site
• want to sell on Facebook
• happy with just live chat and email support
• need a backend system to manage your inventory and payments
• have digital products to sell, preferably with an international audience

Basic Shopify Plan

The next plan up is the Basic Shopify plan which starts at $29 a month. Which unlike the Lite plan allows you to create a standalone online store.

👉 Already you get so much more on the package and some of the key features include:

• 2 Shopify staff accounts
• unlimited number of products
• unlimited file storage
• 24/7 phone, email and live chat support
• fraud analysis (which detects fraudulent activity on your Shopify account
• offer discount codes to your customers
• a blog
• abandoned cart recovery (contact visitors who have left their details but didn't complete purchase)
• Free SSL certificate (so you are secure on HTTPS)

Basic Shopify Templates

We will cover templates in more detail in the section, but it's worth highlighting what templates are available on each package.

With the basic package, you have access to 10 free website templates and at the time of writing 58 paid ones.

The theme below is probably the most used on the site and is called ‘Brooklyn'. Although it is very attractive, it is very overused and if you want to set your self apart from the rest then you might want to look at the paid themes which start at around $100.

• header slideshow to highlight multiple products
• dynamic product grid which changes based on how many products are being shown
• slide out cart which enables visitors to add to their cart without leaving the website
• embed a YouTube or Vimeo on your homepage to showcase your story

👉 Within the app store, you can filter down to a very specific choice, to ensure you are getting the best fit. These filters include:

• price (free or paid)
• products (small to large inventory)
• layout style (wide, grid, collage)
• product page (tabs, image zoom, high def images)
• homepage (slideshow, video, collection)
• navigation (sidebar, horizontal, slide-out)
• marketing and social media (popup, promotion banner, Instagram feed)
• industry (clothing, sports, electronics)

Basic Shopify: Blogging

Your store comes with a built-in blog which is a fantastic tool to help you build up your audience and enables you to generate more traffic to your site and in turn increase sales.

A blog can help you create a community around your store and get people to buy into what you are trying to achieve.

Very similar to WordPress it allows you to display a certain expert from the post, as well as adding tags and the ability to edit the search engine listing for SEO reasons.

You also have the ability to have a different URI for your blog and you are able to edit this to whatever you want when you set it up.

Basic Shopify: Abandoned Cart Recovery

Abandoned cart recovery allows you to identify people who add products to their cart but did not complete the purchase. This used to be only available on a higher price plan but Shopify has now made it available for the Shopify Basic plan.

You can either send these people emails manually or opt for the automatic option where Shopify send it on your behalf.

This is a fantastic tool in turning those visitors into converters and is why Shopify is seen as the number 1 ecommerce platform. If you look at their competitors then this feature isn't available on a package of this price.

Basic Shopify: Fraud Analysis

The fraud analysis from Shopify helps you identify any fraudulent activity on your account which would otherwise incur chargebacks to your account.

Shopify provides indicators of whether an order could be fraudulent. The indicators can include:

• AVS checks – has the credit card passed these?
• did the customer provide the correct CVV code on the back of the card
• does the IP address of the order have previous fraudulent activity
• did the person placing the order try one or more cards?

If you're on the Shopify Plan or higher such as Advanced Shopify or Shopify Plus, then you will receive a fraud analysis of each payment which looks like this:

Basic Shopify: Other Points of Note

It's worth noting that Shopify's Basic plan has no point of sale capabilities. So if you have a physical store you may want to look at a higher package.

Is Basic Shopify suitable for me?

👉 Basic Shopify is fantastic for sellers who:

• do not have a massive budget or are perhaps just starting out
• do not need POS capabilities, perhaps you don't own a physical store
• have the ambition to start blogging and want to build a community around their store
• want the ability to recover abandoned carts at a competitive rate

Shopify Plan

The next plan is the Shopify Plan which starts at $79 per month.

👉 This plan has all the features of the basic plan but also includes the key features:

• point of sale functionality
• professional reporting
• gift cards
• lower credit card and transaction fees

Shopify Point of Sale

On the Basic Shopify plan, you have access to the Shopify POS.

👉 This gives you access to:

• register shifts
• the use of hardware including barcode scanners, receipt printers and shipping label printers
• staff pins so that each member has a secure and unique login
• adding third-party software plu to the POS system

👉 There are many defining features of the POS system and how that ties into your online store:

• Payments – POS allows you to offer store credit instead of refunding the customer with the payment method they used. With the gift card feature with the Shopify Basic plan, you can accept this in-store as well as online.
• Checkout – Attach notes to orders to keep track of special requests. Customize your receipts so you can promote your brand, your online store, store opening hours and promotions. Additionally, the tax is automatically calculated based on your location
• Discounts – Coupons or codes you have created online can also be used in-store. Create specific in-store discounts and run reports to see how well they have performed
• Shopify Store Management – View all past orders made online or in-store, which can be categorised by the customer, product or date. Save time on your accounting by integrating the POS system with Quickbooks or Xero
• Customer Management – Create customer profiles and analyse their shopping habits as well as contact information and location. Collect email addresses in store to use for your email marketing
• Products – Track your inventory across your physical and online channels so you stay on top of your inventory. For retail stores, you can also offer wholesale prices and loyalty programs
• Hardware – Download the Shopify POS app on your Apple or Android device. All hardware included is free of charge and comes with a 30-day returns policy
• Analytics – View, analyze and export sales reports by location, a specific staff member or customer. Export product reports to see what's selling and what isn't
• Mobile – Look up your customer profiles on your mobile and contact them directly through the app. Add products through the app and also take new product photos

Shopify Gift Cards

Gift cards are great for larger online businesses who are already a recognized brand.

Customers can come to your ecommerce website and purchase a gift card for a friend or family member. These are great for birthdays and Christmas. Additionally, you can also issue gift cards as a reward to your customers.

Shopify Professional Reporting

Anybody can access the overview dashboard that you see below however with the Shopify plan you also have access to the following which you wouldn't get on the basic plan.

• Sales reports
• Profit reports
• Customer reports (5 out of 7)

Shopify Sales Reports

Sales reports allow you to information about the orders your customers have placed based on channel, time or by a member of staff.

These reports are extremely powerful for your marketing as it can tell you which areas are bringing in the most sales allowing you to focus on them.

• average order value
• ordered quantity
• returned quantity

The average order value is particularly important as this can inform you about where you should set your free delivery threshold. Let's say your average order is $80, try putting your free delivery at $100 and watch your average order value increase.

Shopify Profit Reports

Profit reports are fantastic as they calculate the total cost of your products and work out your profit based on your margins.

👉 You can view profit reports based on a number of factors including:

• product
• SKU number
• POS location
• discounts and refunds

I particularly like the profit reports based on discounts and refunds. Let's say you run a campaign of 10% off your whole site, the report will be able to inform you what the margin is after the discount has been applied.

Shopify Customer Reports

The customer reports really dive into your analytics and can give you invaluable insight into the behaviour of your customers.

👉 The reports include:

• Customers over time
• First-time vs returning customer sales
• Customers by country
• Returning customers
• One-time customers

Shopify Plan: Other points of note

You have 5 staff account for your login as opposed to the 2 you had on the Basic Shopify plan.

Is the Shopify Plan suitable for me?

👉 The Shopify Plan is a great choice for the following sellers:

• you have, or expect to start getting a high volume sales
• have a recognised brand to start taking advantage of gift cards
• require more in-depth reporting on your customer buying habits and profits
• have a physical store or sell at events

Advanced Shopify Plan

The next plan is the Advanced Shopify plan which comes in at $299 a month.

Try Shopify risk-free for 14 days

As well as the features in the plans above this also offers you:

• advanced report building
• third-party calculated shipping rates

You also will receive smaller fees on credit card transactions, in-person rates and a significant discount on payment providers other than Shopify payments.

Advanced Shopify Report Building

The advanced report builder in Shopify allows you to create custom reports and the ability to filter and edit the default reports that you would have in the other plans.

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You firstly have the ability to choose which sort of report you would like and then you can edit and filter the columns within that report and share with members of your team.

Advanced Shopify Third-party Calculated Shipping Rates

With this feature, you are able to use your carrier account to apply calculated shipping rates at the checkout.

You also have discounted shipping labels provided by either USPS or Canada Post.

You have access to the shipping rates of FedEx, UPS, USPS and Canada Post. Within your shipping admin area, you can add a percentage markup to the price that's calculated to cover packaging costs.

You can decide which services of a particular carrier you want to offer such as Expedited Parcel, Priority and XpressPost.

Advanced Shopify Plan: Other points of note

There is a big jump in the number of people who can access your Shopify account from 5 to 15 in the Advanced Shopify plan.

Is the Advanced Shopify Plan suitable for me?

👉 The Advanced Shopify plan is very suitable for the following sellers:

• have a very high level of online transactions
• require advanced reporting with a particular focus on the business elements such as profit and margin
• use carriers to ship products and want a discounted rate

Shopify Plus

Lastly, there is Shopify Plus which is for the very big businesses, you can see them listed below.

It offers all the features you would expect on the Advanced plan with a particular heavier focus on security, fulfillment and APIs.

You will be given a dedicated account manager when you set up your account which will help you with the onboarding process, as well as managing your account throughout your journey and offering support.

Shopify Plus Multi-channel Sales

Shopify Plus allows you to integrate 20 channels within your Enterprise dashboard, including Facebook, Amazon and eBay.

Shopify Plus Security

If you have a large number of sales especially in peak times such as Black Friday then uptime will be of the utmost importance to you. Shopify Plus can process over 10,000 a minute and has a 99.98% uptime in doing so, with unlimited bandwidth.

Shopify Plus Integrations

If you have your own custom app solution or you want one of Shopify's technology partners to bring your idea to live then Plus can cater for you. In total it supports 1,500+ professionally built apps.

Is Shopify Plus suitable for me?

👉 Shopify Plus is for enterprise businesses that meet the following criteria:

• an extremely high volume of sales
• have a bespoke CRM system and need Shopify to speak to it
• want to automate workflows for the team
• have peak sales periods and need guaranteed uptime and security
• want an account manager to be able to speak to whenever

If you want to learn more about this, check out my full guide on Shopify pricing.

🎨 Shopify Reviews: Templates and Design

One area where Shopify really excels at is its themes and design. The company offers some of the most professional looking themes of any ecommerce platform. As of this article, the company has around 21 free themes for you to choose from. On the other hand, you can pay for a theme, and select from over 100 options. The nicer ones start at around $100, but you may be able to locate a few that are cheaper.

On the other hand, you can pay for a theme, and select from over 100 options available on their theme store. The nicer ones start at around $100, but you may be able to locate a few that are cheaper.

The Shopify Sections functionality (for dragging and dropping certain sections with the theme) is live for most new themes. Therefore, if you're starting a new site, you shouldn't have any problems getting Shopify Sections. Unfortunately, that leaves all the currently running sites in the dark with Shopify Sections.

As we talked about above, CSS and HTML modules are given for you to make more advanced customizations to the themes you buy. In my experience, the free themes aren't as easy to customize, and Shopify probably does this to get you to purchase premium options. The theme selection includes categories like clothing, electronics, food, toys and much more. I've had my eye on Shopify for quite some time now, and the company seems to share new themes on a consistent basis, and the designs are looking more and more modern.

Once you've found the right theme, you can easily customize the look and feel to your heart's desire, simply by opening the template editor and editing your theme until you feel like it’s exactly what you are looking for. On the other hand, the new Shopify Sections feature is sure to speed up your editing, since it's a rather simple drag and drop editor.

If you have created a theme that you would like to use for your store, then you can upload your own template.

Go to the Theme page and scroll down until you find the Upload Theme button, then just add your own theme.

For more information on what themes are available on each package, visit the pricing section of this article.

None of the Shopify themes have Shopify branding. In fact, it's not that easy to find any trace of the Shopify brand on your own site. This is a wonderful thing for beginners, since it's not going to affect your search engine rankings, and people will think you designed the website yourself.

Shopify Reviews: Inventory

Inventory management is an important part of running your store, and Shopify has you covered in this area too. Once you are ready to add inventory to your store then all you need to do is press the Products tab in the sidebar on the dashboard. You will then automatically be taken to the following page:

Transfers, Inventory, Collections and Gift Cards are seen as tabs in this area as well. I like the Inventory tab because it features all of the items in your store, all organized into a clean and manageable list. The product page also offers several options for things like SEO, shipping and the imagery that users are going to see when landing on this product page.

Also, Shopify now also offers embedded Oberlo integration if you'd like to go the dropshipping route.

⚙️ Shopify Reviews: SEO & Marketing

What's cool is that even though the SEO settings are automated, you can go to each product page and customize your own target keywords, URLs and more.

If you really want to customize your store further, the company offers customizable H1, title, and meta tags. Also, the URLs are all SEO friendly. Shopify.com has partnered with Google in order to occasionally give you advertising money for a new AdWords account. I certainly wouldn't base my decision on which ecommerce platform gives me money to advertise on Google, but I guess it's a nice bonus.

The gift cards are extremely user-friendly, and you don't have to go out to find a third party app for better gift card features. It depends on your payment plan, but once you get everything activated it allows for gift card codes in the checkout area.

The discount codes are generated on the backend as well.

Along with selling options on Twitter, Facebook, and Pinterest, your marketing game is in good hands with Shopify. However, you should know that social media following and sharing buttons are only in the app store. Yes, you can create an online shop through Facebook, but the buttons are in the app store.

Also, Shopify has also introduced products tagging on Instagram, that allows you to link directly to your product page.

Finally, the email collection form is pretty simple. It certainly does the job and integrates with the major email options, but many ecommerce stores tend to look towards the app store to find a more suitable add-on.

Read this post if you want to learn more on which is the best ecommerce site builder for SEO.

Shopify Reviews: Payments

Traditionally if you wanted to accept payments you would have to use a third-party payments processor like Stripe, PayPal, or others that would charge a certain fee per transaction. Shopify has created their own payment processor called Shopify Payments (Powered by Stripe). If you decide to sign up for this program then all transaction fees will be lifted regardless of your plan.

The gateways all come with their own transaction fees. Since these can get a little confusing, I strongly recommend that you familiarize yourself with these before signing up, as you might otherwise be surprised at just how much you'll have to pay.

In short, Shopify has one of the biggest lists of supported payment gateways out there. This doesn't mean you'll use them all, but it opens up more opportunity for people from all over the world. It also gives you a chance to research which of the payment gateways are going to work for your particular business.

There are a number of reasons why people choose Shopify Payments, however, it does have setbacks as well, below we explore them a bit more.

Shopify Reviews

👍 Shopify Payments Pros

• Shopify's Transactions Fees – while it's to be expected that you will experience transaction fees when using Shopify payments, you won't have to pay the extra 0.5%-2% transaction fees for other payment methods
• Shopify Integration – Shopify payments are available immediately and don't need to be integrated, so you can begin accepting payments immediately
• Shopify Security – the payments service from Shopify is highly secure and detects fraudulent transactions. You have the options in your checkout to add a verification system by address and value to ensure that the payments are genuine
• Saved details – when customers visited your ecommerce website they are able to save their shipping and billing information to ensure they your checkout process is fast which in turn leads to a high conversion rate
• Shopify's Processing Fees – you are rewarded with lower transaction fees dependent on the higher your monthly package and the more sales you turnover every month

👎 Shopify Payments Cons

• Chargebacks – if your customers file too many chargebacks then Shopify can keep funds back from you, or worse block your account
• Suspicious activity – if suspicicous activity has been noted on your account then again Shopify can hold payments back from you. These then may be escalated and you may not receive your money for a while pending a dispute
• Availability – Shopify's payment option isn't available in every country and you can see the full list of countries here. Despite the supported countries you may be refused to use the service if your business is seen as “high-risk” as Shopify have the right to terminating your service with any notice

Overall though the pros definitely outway the cons and it's low transaction fees and instant integrations mean that it is a great option for ecommerce companies of any size.

Shopify Reviews: General Data Protection Regulation (GDPR)

In May 2018, GPDR took effect and brought in new regulations in regards to how companies handle the personal information of their European customers.

In preparation for this, Shopify have already done some fantastic work to protect their customers.

👉 These include:

• Updated their terms of service to now include a data protection addendum which explains how Shopify will handle your European customer's information
• Updated their privacy policy to clearly state what rights individuals have under the act and how data is being processed
• Information has been modified in regards to how cookies are stored on your storefront
• Created a free privacy policy generator which you can add to your store
• Changed the marketing opt-in which allows you to have it as unchecked for your store
• Produced a 16-page whitepaper on how Shopify will approach the legal requirements

Shopify have also worked out a way where you can request that the details of an individual customer can be deleted from all of your apps. You will see the option below within your customer privacy area that allows you to delete it.

The app store interface has also been updated so that it shows what specific information your apps are storing on your customers. Shopify recommends that you speak with a lawyer in regards to data protection so that you are clear on how this will affect your business.

Shopify Reviews: Mobile

What's great about Shopify is that you can also manage a lot of your operations from the mobile app.

👉 Some of the tasks that you can do on the app include:

• Take and upload product photos
• Edit product details such as pricing
• Add products
• Fulfill orders as well as offering refunds or archiving
• Purchase and print shipping labels
• Few conversions stats
• See live sales information and view real-time traffic
• Receive order notifications (see below)
• Contact members of your team

Shopify Reviews: Security

Security is taken very seriously when you run an ecommerce site. Therefore Shopify has its shopping cart hosted on a Level 1 PCI DSS compliant server. In other words, your data, and the data of your customers is secure. In addition, all pricing plans (besides Lite) offer 128-bit Free SSL certificate at no added cost.

Security badges come with your plan, considering those are some of the only ways you can show to your customers that your website is secure. That, along with the “https” mention and padlock in the URL area of your browser.

Some other things that come into play with security include vulnerability management and access control. You get to specify which users are able to access certain content on the backend. So some people might get a little access, while others might get admin access, and others might get no access.

Finally, the vulnerability management area helps out with catching problems from malicious hackers to fraudulent transactions. You get to monitor what's going on with your site and Shopify assists in identifying criminal activity.

♥️ Shopify Reviews: Customer Support

If you find yourself in need of support, then Shopify has one of the best teams in the industry. Regardless of which pricing plan you decide on, the company has 24/7 full customer support, which includes phone support as well as chat and email support. Another great form of help offered by Shopify is the access to a sizeable support system directly through their website, including user forums, tutorials and FAQ’s.

If you are just beginning your journey as an online seller, Shopify has created something called Ecommerce University. Here users gain access to eBooks, videos, and guides, with the idea of helping customers learn the ins and outs of running their own web store.

From videos to podcasts and success stories to a huge encyclopedia of ecommerce terms, the Shopify support seems to improve on a regular basis. Heck, the last time I did this article I don't recall them having an ecommerce podcast.

Migrating to Shopify From Another Platform

Shopify has a lot to offer as a CRM system (here we have listed the best CRM software that you can use with Shopify).

However, before you can begin discovering the benefits for yourself, you're gonna need to get an account set up. If you're starting from scratch – that's no problem, just sign up for the package you want. On the other hand, if you're migrating from another platform, you're going to need to make sure you bring all your data with you.

Migrating anywhere in the tech landscape is tricky, but Shopify makes the process as simple as possible.

There's even a “Getting Started” manual to guide you.

👉 Here's what you need to do:

• Set up basic admin settings: Shopify's ecommerce migration system will guide you through this process. Essentially, it's all about deciding who's going to have access to your Shopify services. You'll also need to add staff accounts so your teams can also get their own personal log-in details.
• Import store data into Shopify: You can use a Store Migration app to do this. Shopify has a handful of free options to choose from, including Bulk Discounts and Product Reviews. There also options from third-parties in the Shopify App Store.
• Organize your Products: After you've migrated, make sure that all of your information has transferred into your system correctly by updating product details and checking through your inventory.
• Make your ecommerce website look stunning: Check out everything you can do with Shopify to enhance the appearance of your store. There are plenty of fantastic themes and extras to choose from here. Remember to customize the Shopify theme, or ask for help from a Shopify Expert.
• Set up your Domain: If you want to upgrade your domain, you can buy a new one directly from Shopify. Alternatively, there's the option to transfer your existing domain into your Shopify account.

Once you've dotted the I's and crossed the T's above, you'll just have to get the other little details ironed out. For instance, that means setting up your shipping methods, configuring your tax options, and choosing a preferred payment provider.

🔌 Shopify’s App Store

Fortunately, the marketplace isn't quite as old-fashioned as it used to be.

In 2018, Shopify upgraded their app store with a focus on machine learning algorithms, so that they could provide today's users with a more intuitive and immersive experience. The Shopify App Store helps you to discover the tools most likely to appeal to you with personalized recommendations.

Handy right?

Basically, the App Store is a collection of premium and free applications intended to extend and improve the functionality of your Shopify store. You can add in coupon applications, upgrade your service with new analytics, and even install a chatbot.

As we conducted our review, one thing we liked most about Shopify's app store, was the fact that you don't need to be a developer to use the tools you find. It's easy to just plug new capabilities into your store, without any specialist know how.

Shopify's app store also uses state-of-the-art artificial intelligence to power up smart recommendations for your store. This adaptive user experience is tailored to your individual needs, making it easier for merchants anywhere to find the add-ons they need.

👉 Recently updated features include:

• Amazing categorization
• Clearer listings on app pages
• Better recommendations and search functions

If you happen to be a knowledgeable developer yourself, you can also become a Shopify App Merchant too! There are more than 600,000 people who currently hold this title. New developers are better positioned to sell their apps and plugins in the handy new environment.

Shopify even offers a bunch of extra resources to get you started, including a high-level overview of the Shopify development space, and access to the Shopify APIs.

What About Shopify Experts?

These aren't just people that do a bunch of training for Shopify.

Shopify Experts are the brand's community of carefully cultivated Shopify ambassadors.

So, what does that mean for you?

Experts are there to help you grow your business with high-quality support and end-to-end services. The program was originally designed to support and empower companies who partnered with Shopify directly. However, anyone can find and use an Expert today.

👉 To hire your own expert just:

• Visit the Shopify Experts page: You'll find potential Experts listed by location, or specific talent. You don't need to be close to your Expert to hire them – there's no need to meet face to face.
• Choose someone with the right talent: There are five categories of Shopify Expert, including Store Design, Store Setup, Marketing, Photography, and Development. You can also find a small group of Experts dedicated to other mini tasks like setting up your Facebook tracking pixel.
• Check out the profile of your intended Shopify Expert: This usually includes a link to their pre-existing Shopify store – which is great for showing you what to expect. The profiles also showcase Expert's minimum project budget. This is how much you'll need to pay to get the Expert working for you.
• Examine their testimonials: As with most purchasing decisions today, it's always a good idea to check out testimonials from other customers that hired the expert before you.

If you can't find exactly what you're looking for on the Shopify Experts page, Shopify also added the “Post a Job” function which will help to match you to the right person automatically.

So, what if you want to become a Shopify Expert?

Well, you can do that too.

You'll need to be a brand ambassador for Shopify, and make sure that you're always delivering high-quality work for people who request your services. Shopify holds its Experts to stringent standards, so you'll be under scrutiny all the time. You'll also have to make sure that you're always active within the Partner Community. That means hosting and attending meet-ups and driving new merchants into the Shopify and Shopify Plus environments.

Dropshipping With Shopify

There are many different ways to sell with Shopify.

One of the most popular? Dropshipping.

With dropshipping, you don't have to worry about finding somewhere to store your cargo before you ship it out to customers. Instead, you get someone else to do the shipping for you.

Dropshipping is one of the easiest ways to get started in the eCommerce world. However, there are only a handful of CRM tools that are useful for supporting dropshipping.

Shopify just happens to be one of them.

Shopify offers a range of dropshipping apps from their marketplace that helps you to source and sell the goods that are relevant to you online. Many regard Shopify to be the best option for dropshipping. If you're new to the industry, you can even check out the free webinar that Shopify created specifically for dropshipping merchants.

👉 While there are other eCommerce solutions out there that allow for dropshipping, Shopify and Shopify Plus come out on top because they are:

• Shopify is packed full of solutions that make managing your dropshipping relationships with suppliers easier. One common option is Oberlo – which is a dedicated dropshipping app designed to work exclusively with Shopify.
• Brimming with excellent features: Shopify comes with everything you need to create an entire ecommerce business. Alongside your store builder, you also get solutions to manage your payments, marketing, sales, shipping methods, and more.
• Simple to use: Shopify is one of the most user-friendly eCommerce and CRM solutions on the market. It's packed with functionality – but it isn't overwhelming or challenging to use. If you ever have any trouble, you can turn to an Expert for help, or check out a webinar.
• It's completely Extensible: If you want to add any new features to your Shopify solution, there's an entire marketplace dedicated to apps.

What Are The Alternatives to Shopify?

Shopify is incredibly popular for a reason – it's effective.

However, there are still drawbacks to using Shopify for some store owners. Because of that, you might want to check out the alternatives on the market too.

👉 For instance, options include:

• BigCommerce: Simple drag-and-drop editor with beautiful f=themes. However, reviews suggest that the sites can run slowly.
• WooCommerce: Ideal for WordPress users, but more difficult to scale than Shopify.
• Volusion: Popular for smaller companies with entry-level skills. However, reviews show that the monthly bill can be high.
• 3dcart: A state-of-the-art shopping cart platform that doesn't come with the marketing tools that Shopify and Shopify Plus offer.
• BigCartel: An affordable solution with limited features compared to Shopify
• Magneto: An open-source tool with some of the best reviews on the market – but still has a steep learning curve.
• Wix: One of the simplest online store creator – however, may not be enough for bigger brands.
• Squarespace – perfectly suited for a broad range of templates and themes – however, reviews suggest limited payment options
• Pestashop: Ideal for people with a limited budget, but not nearly as comprehensive as Shopify

What are Shopify’s Most Important Features?

If you spend a lot of time browsing through Shopify reviews or checking out the highest-ranked CRM and website-builders online, you'll notice that Shopify has a lot of features to offer.

The question is, what are the most important ones you should be paying attention to?

We've scoured through all of Shopify's reviews from leading companies online, and tested the software ourselves to come up with this list of the most crucial components on Shopify:

• Abandoned Cart recovery: The average cart abandonment rate online today is around 68.81%. This means that about 7 of every 10 customers leave your store without buying anything. Fortunately, Shopify offers automated email triggers and other tools to help with abandoned cart recovery.
• Automated shipping calculation: Ship products to customers all around the world? Don't worry about calculating those complicated shipping fees – just let Shopify do the hard work for you! The real-time carrier shipping service calculates the exact cost of shipping for specific products based on their weight and the customer's location.
• Shopify POS: You can take payments for your Shopify store either online, or offline, thanks to Shopify's point-of-sale systems. Read our Shopify POS review for more info.
• Customer profiles: Ensure that you always have the best information about your target audience with custom user profiles. This is excellent for when you want to segment your marketing and sales campaigns.
• Easy discount codes: Sales and discounts can help to boost revenue. Shopify provides a fantastic “Bulk discounts” solution that allows you to generate discount codes for free shipping, percentages, and dollar amounts.
• Social media integration: If you've got a big social following, you can recreate your Shopify ecommerce website on Facebook through the “shop” tab. Allow people to buy from you directly without having to go to your site.
• Let Shopify Fulfillment services help: Shopify offers drop shipping solutions so you can avoid the time-consuming aspects of running a store, like shipping, packaging, and handling.
• Shopify Experts: As we've mentioned elsewhere in our Shopify review, you can access Experts for additional guidance and support in design, programming, marketing, and more. This ensures you always get the most out of your online store.

👉 If all of those features aren't enough to get you excited, there's also things like:

• Hundreds of professional themes
• Full blogging platform
• Unique domain names and SSL certificates
• Automatic carrier shipping rates
• 70 payment gateways to choose from
• Marketing and SEO support

Shopify Frequently Asked Questions

Need more specific answers to your questions than you can get from most Shopify reviews?

Check out this simple FAQ:

Is Shopify Good to Use?

Shopify is arguably the best ecommerce platform. When we looked at the top 6 ecommerce platforms on the market, Shopify came out on top with a score of 10/10.
Checkout out our comparison of the top 6 ecommerce platforms today.

Is Shopify Secure?

👉 Shopify is certified Level 1 PCI DSS compliant. In fact, Shopify meets all of the 6 categories of PCI standards which include:

• Maintaining a secure network
• Maintaining a vulnerable management program
• Regular monitoring and testing networks
• Protection of cardholder data
• Implementing strong access control measures
• Maintaining an information security policy

Can I make money with Shopify?

Absolutely! Shopify has a tonne of success stories and, especially with Shopify Plus, looks after some of the biggest ecommerce companies in the world.

How much does it cost to set up Shopify?

You can find a list of all the pricing packages higher up in the article. If you are just starting out however it would be best to either start on the Shopify Lite package which is $9 a month or the Basic Shopify package which is $29 a month.

Does Shopify have good SEO?

It does indeed.

👉 Shopify is a great platform that allows you to do the following steps that can help your website be seen by Google:

• Add keywords to product pages
• Optimize your site structure
• Submit a sitemap
• Hide pages to emphasise your crawl budget

💡 There is a list of SEO tools on the Shopify App Store that can also help with these tasks.

Is Shopify safe for customers?

As Shopify is a SaaS platform anytime a security update is performed in the backend it updates all of the ecommerce websites on the platform. This is opposed to a service such as Magento where a new patch would need to be uploaded manually.

How many people use Shopify?

Shopify currently supports more than 820,000 companies across 175 countries. Over 1.2 million people use Shopify's backend platform.

Does Shopify include Web Hosting?

Every pricing package available from Shopify comes with hosting included. You don't need to pay for an external host, and you can even set up Shopify with your existing domain name according to reviews. Alternatively, you can purchase a new domain name through Shopify.

Does Shopify offer email hosting?

According to Shopify's reviews, there's no email hosting included in your CRM system. However, if you buy a domain with Shopify, or transfer your existing domain into Shopify, you can set up forwarding email addresses for free.

Does Shopify host domain names?

Yes, you can buy custom domains through Shopify for prices starting at as little as $11 per annum. Your domain will be set up for you automatically, and you'll retain ownership even if you leave Shopify.

Do I need a business license to sell on Shopify?

According to the Shopify reviews, we've read, and the experts we've spoken to, Shopify only asks for business licenses if you're going to be earning $20,000 in a month through your store, or you'll be using the Shopify payment gateway. Whether you need a business license will depend on your location, but most companies won't need this documentation.

Does Shopify accept PayPal?

Store owners can accept payments via PayPal through your Shopify store. You can also use PayPal Express, which allows customers who don't have PayPal accounts to make secure payments via their debit and credit cards.

Is Shopify good for beginners?

This will be a matter of personal perspective and opinion for most people. However, Shopify is generally seen as a hassle free and intuitive platform for any shape or size of business (from small businesses to large corporations). Access to countless guides and resources that help with setting up your campaign ensures you can start running your eCommerce store in no time. The easy-to-use interface is a breeze to get used to, and there are Shopify Experts available if you need some professional help.

Shopify Review: Conclusion

Who is the Shopify ecommerce platform built for?

Shopify works for beginners, intermediates and advanced users (the ones looking to speed up the development process by not spending much time on coding or more complicated processes). I also like it for generalist bloggers or content creators who would like to sell digital goods and should start the Lite plan. The Shopify Lite plan is ripe for converting a regular business site into an ecommerce one by adding a buy button. It's also nice to see a homepage builder (Shopify Sections) that has draggable elements.

I would gladly recommend Shopify to anyone if nothing else then at least give their 14-day free trial a try. I'm certain you will not be disappointed.

Try Shopify free for 14 days

So what do you think of Shopify? Let me know what's your opinion by in the comments area, which is dedicated to Shopify reviews.