Considering Shopify POS? Get the Answers to All Your Questions

Are you looking for a reliable point of sale system? If so, Shopify POS might be the solution for you. Continue reading to find out everything you need to know about this software!

What's Shopify POS?

As you probably already know, Shopify‘s one of the most popular online sales platforms around. Since 2005 it's been a significant player in the e-commerce industry. However, since 2013, they branched into the world of brick-and-mortar retail with their Shopify POS app.

In short, Shopify POS is an app you can download to either your iOS or Android devices. It's a fantastic system for enabling business owners to sell products in person- from almost anywhere. Whether you're selling merchandise at a local market or from your brick and mortar store, POS Shopify is a great option.

You can use this app to create a shopping cart for each of your customers, accept payment (using a wide variety of methods), and produce recipients- all from the convenience of either your smartphone or iPad.

The beauty of this app is that it syncs with your online Shopify store. That way you can track and manage both your orders and your inventory across all your sales channels.

You should note: if you want to start adding hardware to this system (like a chip and pin machine), you'll need the pricier payment plans, i.e., the ‘Shopify plan' or higher (more on these later…).

Shopify POS

How Do I Get up and Running with Shopify POS?

First things first, you need to install the Shopify POS app. If you already have a Shopify account, you'll be prompted to log in. So, go ahead and do that.

Then the app will automatically fill up with all the products you sell. If you don't already have an account with Shopify, utilize your free trial. Even if you don't sell online, you'll still need a Shopify account because this acts as the dashboard of your Shopify POS system.

You'll be pleased to hear; there isn't a limit to the number of products you can create. However, there's a cap on the amount of products you can list before your device starts exhibiting performance issues. Also, there's a limit to the number of locations you can sell at. Flexibility on this largely depends on the payment plan you've opted for.

For your convenience, Shopify POS works alongside a mixture of retail hardware, including:

  • Cash drawers,
  • iPad stands,
  • Receipt printers,
  • Barcode scanners,
You get the idea!

You can utilize Shopify POS while using multiple cash registers in unison because you're able to install the app on numerous devices (at no extra charge). Plus, your store activity from across all your devices syncs automatically with your Shopify admin.

However, if you don't boast these kinds of gadgets, you can still process sales without them. With Shopify POS you can set up custom payment options like- cash, debit cards, and IOU's, etc.

Although, if you're using Shopify POS for Android rather than iOS, you'll need to use a Swipe card reader. Whereas, with an iPad or an iPhone, all you need is the Shopify POS app and a Shopify account.

Shopify POS review - products

What Payment Methods Can Customers Use?

If you're using an iPad or an iPhone, customers can use virtually any method of payment. In the US and Canada, customers can just swipe their credit cards to make a transaction.

Alternatively, if you're running your business from the UK or Ireland, you can take contactless payments and credit cards using the EMV-compliant Tap, Chip, and Swipe card reader.

However, if you're operating outside these countries, you'll have to pay for an external credit card terminal from a reputable payment processor.

You can also offer a split payment option for your customers (if you're using your iPad or iPhone). It's pretty easy to permit customers to use numerous payment methods to pay for a single transaction.

Shopify POS review - payments

How Much Will Shopify POS Set Me Back?

Shopify POS doesn't boast the simplest of pricing structures. Each plan showcases a different credit card rate and provides users with various features.
Therefore, the payment plan you opt for largely depends on the size of your business and the budget you have to play with- but never fear, they have a package to suit everyone needs, from tiny boutique shops to conglomerate retailers- there's something for everybody!

First things first, we should clarify that all Shopify plans (ranging from $9 per month) permit users access to Shopify POS. However, to benefit from their more advanced features, like staff management and hardware integration, you'll have to upgrade your subscription.

You should note: as this service is subscription based, your credit card will be automatically charged once every 30 days. This should amount to 12 separate payments over a 365-day year.

As things stand, there are five pricing options to choose from.

The Lite Plan

This will set you back $9 per month. However, you won't get an online store as part of this package.

Unfortunately, this plan lumps its customers with the most expensive credit card rates. You'll be charged 2.7% for every purchase you make. You'll also have to use one of  Shopify's payment gateways.

However, on the plus side, you can register an unlimited number of products and use as many devices as you want. Plus, if you run into trouble you have access to their customer support services, 24.7- yay!

The Basic Shopify Plan

This package is the next level up and costs $29 per month. However, unlike the ‘Lite Plan,' you'll get a digital store. When you make a sale online credit card rates stand at 2.9% + 30¢. Whereas, in-person transactions boast the same rate as the ‘Lite Plan.'

This bundle gives you all the same perks as the ‘Lite Plan' in addition to two staff accounts and Facebook, Pinterest, and Twitter sales channels.

The Shopify Plan

This bundle shoots up in price; it'll set you back a whopping $79 per month. You'll get all the benefits of the ‘Basic Shopify Plan,' however, your credit card rates are far more reasonable:

  • Online store:  2.6% + 30¢
  • In-person: 2.5% + 0¢
  • Additional fee for external payment gateway: 1.0%

You'll also get:

  • Five staff accounts
  • Professional reports
  • Abandoned cart recovery
All in all, it's a pretty sweet deal!

The Advanced Shopify Plan

This is the second most exhaustive of all the payment options. It costs a hefty $299 per month.

Unsurprisingly, it boasts the best credit card rates of all the payment plans listed:

  • In-person sales: 2.4% + 0¢
  • Online sales: 2.4% + 30¢
  • Am additional fee for using an external payment gateway: 0.5%

In addition to everything in the Shopify Plan, you'll also enjoy:

  • 15 staff accounts
  • Gift cards
  • An advanced report builder
  • Third-party calculated shipping rates
Needless to say, this is suited to larger businesses!

The Shopify Plus Plan

This is the most elaborate payment plan and is ideal for large-scale businesses. It's tailor-made to suit your needs so you'll have to contact Shopify to iron out the details.

Shopify POS - pricing plans

Things To Note…

The prices listed here DON'T include state sales tax- so you'll need to factor that into your budget. However, you might be pleased to hear that by opting for their annual plan, Shopify will reward you with a 10% discount, and a 20% discount if you purchase the biannual plan.

Each pricing plan comes with the option of adding the “Retail Package” this costs an additional $49 per month and includes:

  • Hardware integrations
  • Staff accounts
  • Register shifts

If you haven't already got a Shopify account, you can enjoy a two-week free trial. You don't have to register your credit card- so you won't get any surprise charges to your account!

Shopify POS

The Benefits of Shopify POS

Overall, the benefits of Shopify POS are as follows:

  • You can enjoy a high-quality service with a reasonable pricing structure.
  • The design of the software is user-friendly.
  • Their customer support is second to none.
  • Shopify is continually updating their app to tackle any issues as quickly as possible.
  • This software syncs instantly with your online Shopify store.

Shopify POS is Incredibly Easy to Use

When it comes to design, Shopify POS is top-notch. Navigating through the software is incredibly easy. Once you open the app, both the front-end and back-end features are incredibly simple to understand.

This makes this app a fabulous solution for merchants that neither have the time nor the expertise to get to grips with complicated systems. With just a few clicks of a button you can:

  • Run reports,
  • Add customers,
  • Import products,
  • Set variations,
  • Make sales,

You can literally be up and running within the hour!


Shopify POS gives users access to several analytics tools, including:

  • A dashboard to track sales, orders, and traffic patterns.
  • Product reports: these tell you which items are your best sellers.
  • The ability to filter your sales by staff members, location, date, customers, etc.
  • All your reports can be exported and converted into spreadsheets.

Shopify POS - analytics


There are so many integrations to choose from. There's an app for almost everything. From accounting tools to software to help promote your store- there's bound to be something you can make use of!

Alternatively, if you're a coding whizz, you can craft your own apps using Shopify’s API.

However, although the number of integrations Shopify offers is impressive, some of these plugins cost money- so factor that into your budget.

Customer Service

If you get stuck, don't panic- Shopify offers their user's free 24/7 tech support. You can choose to reach out to their customer service team via live chat, email, or telephone.

On the whole, their live chat service is usually quick to respond, and they typically provide handy and friendly advice. However, their email support takes a little while longer- yet, they often get back to you within 24 hours.

Shopify POS - custommer support

Store Management

You can manage the entirety of your store from the back end of your Shopify account. For example, when it comes to refunds, you can give customers their money back via their original method of payment with great ease. (You should note: this option is only available on the Shopify and Shopify Advanced payment plans).

Additionally, with these same bundles, you can keep an eye on all adjustments made to your cash float in addition to any changes in staff. The same is true of staff PINs; you can craft various secure pin codes for your employees to use- that way you can monitor all cash register activity via these unique numbers.

You can also track your order history (both online and offline). To help you find a specific order, you can filter through these transactions by customer, product, or date.


Shopify POS - store management

Manage Your Customers

When a new customer makes a purchase, the software automatically creates a new customer profile. This is amazing for getting a better insight into your consumer's shopping habits.

It doesn't matter where your prospects placed their order; your order history is tracked and synced with your Shopify store.

If you need to access your customer's contact info or order history, you can load this data with just a few clicks of the mouse. This is amazing for conducting email marketing campaigns– Use these email addresses to communicate with your following and build a rapport.

For example, you could send out an email blast informing customers of any promotions you're hosting. Alternatively, you might provide them with useful content to help build trust with your email list. There are tons of things you can do with this resource!

Shopify on Mobile

If you're an entrepreneur on the go, then you'll be pleased to hear there's are lots of things you can do using Shopify POS from your mobile device.

For example, you can access your Shopify dashboard to handle anything that needs your attention, quickly and efficiently. You can also manage your product inventory- i.e., adding, modifying, and deleting products from your catalog.

Shopify POS - mobile

The Disadvantages of Shopify POS

Like any software, Shopify POS has a few drawbacks. Here are some of the main issues associated with this app:

  • According to users, some of the inventory features are lacking- this might be because the software is still a tad buggy. Many customers complain these errors disrupt their user experience. In addition to this, some consumers say they'd like to see a low-stock alert.
  • Their offline mode isn't as proficient as their online settings. For example, you can't process credit cards when you're offline.
  • If you want to apply a store-wide discount to a group of products, the process is pretty arduous. All of your deductions have to be handled manually- this is pretty time-consuming if you have a ton of goods on sale.
  • As we've already said, you'll have to pay an extra $49 per month for the “Retail Package.” This gives you access to extra features like tracking, hardware integrations, additional staff accounts, etc. Some users claim these standard POS features should at least be included in the more expensive payment plans.
  • Last but not least, the analytics features could do with improving. The standard reports are incredibly basic. Even if you’ve opted for one of their more advanced packages, their reports don't compare to that of their competitors.

What Are Others Saying About Shopify POS?

Currently, Shopify POS boasts a 3.1 out of 5-star review on the Shopify app store (out of 71 reviews). However, it's safe to say the comments are a pretty mixed bag. Here is a quick sample of what users have to say about this software:

‘This works well for us! The only complaint we have is that it always defaults to credit and we have to back out to get to cash. Causes us to have to press 2 extra buttons on each and every sale. Not a big deal but when busy the time starts to add up. Would be great if there was just a cash or credit button.' Jps Bears

I use this for my POS in my retail store. It works well on everything accept discounts. It will not apply automatic discounts in the POS. I hate this because I know all the programming is there, as it does it in the online store. Why not the POS??? Lincoln City Gifts

‘This is a great tool to keep both of my in-person and online sales seamless! The hardware options are great too!' Brew Lucky

‘The product was delivered in a very timely manner and worked perfectly. I am a happy camper.'Newmodeus

‘This does not work with something most all businesses have, a computer. You read that right. It only works on tablets and phones. We moved our website over to Shopify after talking with their phone support only to find this out after we launched our site. VERY DISAPPOINTING! The duplicate data entry continues for us.' Biggs Ltd

Shopify POS - reviews

Who Should Use Shopify POS?

If you're a brick and mortar store and you're already using Shopify to sell online, you should definitely consider using Shopify POS. This platform will seamlessly sync all the products you're selling on your eCommerce store, with your brick and mortar inventory- at a relatively affordable price.

If you have any experience using Shopify POS let us know in the comments. We'd love to hear your thoughts and opinions on the subject- speak soon!

And don't forget to check out our full Shopify Review.


Rosie Greaves

Rosie Greaves is a professional content strategist who specializes in all things digital marketing, B2B, and lifestyle. In addition to e-commerce platforms, you can find her published on Contena, Cake and Lace Blog, and Love You Tomorrow. Check out her website Blog with Rosie for more information.