Customer experience remains the name of the ecommerce game in 2022. Amongst a sea of online stores, the best way for yours to stand out is if you can honestly wow your customers – not only with an engaging customer journey unique to your brand but also with thoughtful gestures.
This stat speaks for itself: 42% of customers will pay more when offered a warm and friendly customer experience, and for 73%, CX is a deciding factor in their buying decision.
But how exactly do you give customers a warm welcome or thank them for their loyalty? How do you ensure customers recommend your brand to their friends and family? How do you reward high-value purchases?
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