Happyfox Review (2023): Everything You Need to Know

Articles Help Desk Help Desk Software

In today’s Happyfox review, we’re going to be looking at one of the helpdesk solutions gaining significant attention in today’s market. Headquartered in California, Happyfox delivers a selection of Software as a Service support platforms, including a comprehensive helpdesk.

Although Happyfox isn’t the most affordable of the helpdesk technologies we’ve seen so far, you do get what you pay for, with a super-functional, high-end, and robust solution. Plus, the company offers in-depth integration with leading tools like Slack for collaboration.

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The 4 Best Intercom Alternatives in 2023

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Intercom is a software company that offers a wide range of customer support solutions. The company is headquartered in San Francisco, and thousands of businesses use its services.

However, Intercom is not the only solution in the market, especially if you’re looking for an all-in-one customer support solution that offers automation, integrations, and additional features like chatbots.

If you’re not interested in using Intercom or feel that it’s just not a requirement for your business yet, there are a host of other Intercom alternatives that offer similar functionality.

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LiveChat vs Zendesk: Which Chat Tool is Best?

Articles Help Desk Live Chat

In this LiveChat vs Zendesk comparison, we’re examining two popular tools for delivering valuable messaging-based support to customers. Here’s everything you need to know.

Today’s LiveChat vs Zendesk review looks at the functionality and features of two popular solutions from the customer service landscape.

As the digital world has continued to evolve drastically in the last few years, consumers have become increasingly interested in finding new ways to connect with companies. Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty.

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LiveChat vs Olark: A Simple Guide for Beginners

Articles Help Desk Live Chat

In today’s LiveChat vs Olark review, we’re looking at some of the core features and functionalities of two of the most popular tools in the live chat marketplace.

In today’s customer service landscape, live chat is becoming an increasingly popular choice among consumers. Around 41% of customers prefer to connect with brands through live chat, rather than using phone support.

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LiveChat Pricing: The Complete Guide for 2023

Articles Help Desk Help Desk Software Live Chat

Understanding LiveChat pricing is crucial if you’re planning on investing in this popular chat-based customer service tool for your company. Like many innovative chat options, LiveChat comes with a range of packages to choose from, to ensure companies of every size get the right solution.

Additionally, while LiveChat is regarded by many to be the ultimate chat tool, it doesn’t necessarily have the biggest price tag on the market. The solution can actually be quite affordable, depending on the package you choose.

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Freshsales Review (2023): Everything You Need to Know

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Today’s Freshsales review is exploring one of the better-known customer relationship management (CRM) tools built specifically for sales teams. Offering extensive automation and intelligence, Freshsales helps companies to streamline their processes and close more deals.

The functionality of Freshsales is specifically tailored to the needs of evolving sales teams in a digital environment.

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Zoho Desk Review (2023): A Complete Guide

Articles Help Desk Help Desk Software

In this Zoho Desk review, we’re looking specifically at one of the most powerful features offered by the Zoho ecosystem. Known around the globe for its convenient and reliable SaaS solutions, Zoho is one of the market leaders in the sales landscape today.

Zoho Desk is just one element in a comprehensive suite of tools from the Zoho brand, but it’s one of the most popular. This omnichannel customer service software currently supports more than 50,000 businesses worldwide, offering everything from increased customer satisfaction to better agent productivity.

Recognized by the Gartner Magic Quadrant for 2021 Customer Engagement Centers, Zoho Desk is an all-in-one environment where companies can easily track messages from customers, automate the workflow of hybrid teams, and even access self-service functionality. Let’s take a closer look at what Zoho Desk can do.

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Best Help Desk Software for Small Business

Articles Help Desk Help Desk Software

Looking for the best help desk software for small business users? You’re not alone. Help desk software is crucial in a world where customer experience is the key to running a successful company. Not only does it help you to keep track of your interactions with customers, but helpdesk technology can also make your teams more productive and efficient too.

The best helpdesk software for small businesses is likely to be something which offers the perfect blend of features, combined with easy functionality. At the same time, the majority of smaller companies will be looking for help desk software available for a budget-friendly price.

Today, we’re going to be looking at some of the most compelling help desk software options for any smaller business to leverage.

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