Understanding LiveChat pricing is crucial if you’re planning on investing in this popular chat-based customer service tool for your company. Like many innovative chat options, LiveChat comes with a range of packages to choose from, to ensure companies of every size get the right solution.
Additionally, while LiveChat is regarded by many to be the ultimate chat tool, it doesn’t necessarily have the biggest price tag on the market. The solution can actually be quite affordable, depending on the package you choose.
Today, we’re going to explore each of the pricing packages available from LiveChat in depth, to help you make the right decision for your purchase.
What is LiveChat? A Brief Introduction
Before we dive into our overview of the LiveChat pricing plans, it’s worth quickly discussing what LiveChat actually offers today’s companies. Essentially, LiveChat is a customer service platform. Within the platform, companies can create custom widgets which allow them to connect with their target audience in real-time, through chat.
However, there’s a lot more to LiveChat than just a website chat system. The comprehensive platform provides business leaders with a convenient way to connect multiple “digital experience” tools in one interface. The unified back-end means employees can track and respond to messages from Facebook Messenger, Email, Apple Messages, WhatsApp, SMS, and more in the same place.
This all-in-one environment makes it easier for businesses to deliver an omnichannel service experience for customers, with consistent context. Plus, LiveChat integrates seamlessly with over 200 tools, making sure employees don’t have to jump between a multitude of different apps in order to deliver phenomenal service. You can link CRM tools, help desk tools, collaboration software, and more, to help your small business thrive.
At the same time, LiveChat also offers a range of other fantastic tools to enhance sales and service. You can build your own chatbots to help you generate leads and greet customers. The AI system can also segment website visitors and help companies route each prospect to the right agent.
More than just a basic chat support solution, LiveChat combines a customizable chat widget with in-depth automation, chat transcripts, and analytics, to help you enhance your customer experience strategy, and drive loyalty.
LiveChat Pricing: What Can You Expect
Now you have a basic idea of what LiveChat can offer companies, let’s dive into the pricing.
First, you can try the full features of the “Team” plan for LiveChat without paying anything for 14 days. There’s no credit card required to sign up for the trial, and it only takes a few minutes to install the technology and start experimenting with the features.
All of the plans for LiveChat are sold on a “per agent” pricing model basis. Which means you’ll need to buy access for every individual employee planning on using the service. On the plus side, this does mean there’s no limit on the number of chats you can manage, but you will have limitations on the amount of chats you can track across channels.
Additionally, all plans come with access to chat functionality for your website, apps, direct chat link, Facebook Messenger, and Email.
While LiveChat features do vary from one plan to the next, the pricing model ensures companies can access a range of tools to enhance customer satisfaction on every plan.
All plans also include support for:
- Integrated applications for the web
- Canned responses
- Pre and post-chat surveys (default only on Starter)
- Inactivity messages
- Ticket forms (default only on Starter)
- Messaging mode
- Agent rating
- Customer detail access
- Multi-website support
- Traffic tracking for at least 100 visitors
- Transfers between agents
- Smart and manual chat routing
- Ticket management from chat, and email
- After hours ticket forms
- Automated follow-ups
- Daily summaries
- Proactive chats
- Mobile chat window
- Chat customization
- Agent roles and supervision
- FAQs, webinars, and tutorials
- Access to the support team
- Instant notifications for team members
All of the plans also come with fantastic security. You’ll get a 256-bit SSL secure connection regardless of which package you choose, as well as a data center in the US or EU. You can mark trusted domains, ban visitors, mask credit cards, and allow agents to log in with Google.
Plus, on any plan, you won’t have to compromise on customer service. 24/7/365 chat, email, and phone support are included for every price tag, and you’ll also have full access to the knowledge base.
LiveChat Pricing: The Starter Plan
Unfortunately, LiveChat does not offer any free plans. This means the cheapest option available is the “Starter” package, which costs either $24 per agent per month if you’re paying on a monthly basis, or $20 per agent per month when you’re billed annually.
The Starter plan may be the simplest package offered by LiveChat, but it’s extremely generous too. You’ll have full access to all website, app, direct chat link, and email channels, as well as Facebook Messenger for customer service. There’s application monitoring, canned responses, pre and post-chat surveys, and inactivity messages, as well as default ticket forms, and messaging mode.
Plus, you can build your chat functionality across multiple websites, rate your agents, access customer details on-demand, and track up to 100 customers. Other features include:
- Agent transfers
- Smart and manual chat routing
- Ticket management from chat and email
- After-hours ticket forms
- Automated follow-ups
- Daily performance summary
- 1 automated greeting
- Proactive chats
- Mobile chat windows
- Default “eye catchers”
- Default window translations
- Right-to-left support
- Themes and dark mode
- Accessibility compliance
- Supervision for agents
- Agent roles
- Integrations and add-ons for social media
- API support
- 60 day chat history
- Email transcripts
Plus, you’ll also get 24/7/365 support on phone, email, and chat, knowledgebase access, and comprehensive security with SSL encryption, data center access, trusted domains, banned visitors, credit card masking, and Google log-ins.
LiveChat Pricing: The Team Plan
The “Team” plan from LiveChat costs $49 per agent on a month-to-month basis, or $41 per agent if you’re paying annually. It comes with all of the features you’d expect from the “Starter” plan, with some extra bonuses, including access to SMS messaging.
You can create custom pre-chat and post-chat surveys and ticket forms. Plus, you can track up to 400 customers, to monitor your traffic performance, and create custom customer segments. There’s chat tagging for analytical purposes, file sharing support, and routing rules based on URLs.
The Team plan also supports:
- Ticket tagging
- LiveChat dashboard access
- API reports
- Basic chat statistics
- Ticket statistics for your ticketing system
- Tag-based reports
- Interactive reports
- Group statistics
- Ecommerce goals and sales tracking
- Automated greetings
- Custom eye catchers
- Efficiency data
- 2-step verification
- Language selection
- Custom chat window translations
- Custom logos in chat windows
- Chat buttons
- Multi-brand customization
- Group organization
- Inactivity timeout configuration
- Full chat history
As you can see, while many of the features are the same as they are in Starter, you get a lot more functionality when it comes to customizing your chat experience, boosting security, and monitoring important data in the Team plan.
LiveChat Pricing: The Business Plan
The Business plan is one of the most popular options from LiveChat, but it’s also the most expensive before you enter “Enterprise” territory. For this package, you’ll be paying either $69 per agent per month if you’re paying monthly, or $59 per agent per month when billed annually.
The plan includes all of the features of “Team”, as well as some bonuses, such as access to Apple Messages for Business in your integrated inbox. There’s also support for traffic tracking for up to 1,000 customers, chat takeover from supervisors, and routing rules based on geolocation.
Users get access to a work scheduler for team members, as well as:
- Staffing predictions,
- Agent activity tracking
- On-demand reporting
- First response time metrics
- Average response time tracking
- Access restriction for security
- Single-sign-on available for $20 per agent
- Private mode for chats
LiveChat Pricing: The Enterprise Plan
Finally, the Enterprise plan is the package from LiveChat designed to support much larger business users. If the “Business” plan doesn’t give you enough control when it comes to managing a huge selection of agents and customer service strategies, the Enterprise plan may be the right choice.
Notably, there’s no transparent pricing on the LiveChat website for the Enterprise plan. Instead, you’ll need to contact the team to receive a custom quote based on your unique circumstances. The plan will include all of the features of the “Business” package, as well as a host of extras, focused mainly on security. For instance, you’ll get security assistance, SSO built-in, and HIPAA compliance. There’s also a comprehensive audit log available.
The Enterprise plan includes white labelling for chat customization, as well as a selection of extra customer support components, like:
- Product training
- White label components
- Software engineer support
- Legal assistance
- Yearly PO and invoicing
- Account manager support
- Advanced reporting
LiveChat Pricing: Is It Worth It?
If you’re looking for a help desk and live chat software solution to help streamline your digital experience management strategy, LiveChat could be a fantastic tool. The solution integrates seamlessly with a range of other services, from CRM solutions like Salesforce and HubSpot to ecommerce tools, and Google Analytics.
LiveChat also has its own android and iOS apps, some excellent customer service and support for companies and startups of all sizes, and a fantastic, easy-to-use interface.
LiveChat is one of the most reputable providers of chat-based customer service tools around. All plans come with unlimited chat functionality for your live chat solution, as well as access to a range of integrations. You can even connect your chat system to a phone number in some cases.
While the service might not be the cheapest option around, it’s still relatively good value. The widget customization for the chat tools is excellent, and the analytics are great for offering behind-the-scenes insights into your customer service strategies.
If you’re just getting started with LiveChat, we’d recommended beginning with the Starter plan, to get a taste for the functionality. As your customer service strategy grows, you can start to explore some of the more advanced capabilities on the Team or Business plan.
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