Category: Live Chat

Tidio Pricing 2026: Which Plan Offers the Best Value for Ecommerce?

Bogdan Rancea
Articles Ecommerce Live Chat

After testing Tidio across multiple ecommerce stores, we found it to be one of the most user-friendly live chat platforms on the market. In fact, we’ve awarded it our Best Live Chat Tool for Ease of Use badge two years running.

Tidio’s pricing is refreshingly simple compared to many other live chat tools, but as with any subscription-based platform, there are a few things to watch out for, especially as your store grows.

Below, we break down each plan in detail, including which one we think offers the best value, what you actually get, and when you might need to upgrade.

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How to Use AI Chatbots for Ecommerce in 2024

Rebekah Carter
Articles Live Chat

Have you noticed a neat little tool on most ecommerce websites lately? You open the website and there’s a popup that answers the questions you have on your mind.

And the best part is that more than 87% of consumers find chatbot interactions either neutral or positive. With more positive interactions, customers will remember your brand and will come back for more sales.

We know that customers like a personal touch, but it’s almost impossible to have a human sitting at the backend, answering questions 24/7.

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Provide Support Live Chat Review (2023): The Complete Guide

Rebekah Carter 3.5
Articles Live Chat

Today’s Provide Support live chat review takes a behind-the-scenes look at a convenient solution for customer support in the digital world.

We’re living in a world where customers are searching for quick and convenient guidance from the companies they interact with, often using methods beyond the traditional phone call.

Live chat has become more than just a convenient option for business leaders. It’s essentially a must-have. Around 79% of companies say adding live chat functions to their site has increased sales, revenue, and customer loyalty. What’s more, around 42% of customers say they prefer real-time online chat as their number one tool for communication.

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Askly Review: Simple Multilingual Customer Support

Rebekah Carter
Articles Live Chat

In today’s Askly review, we’re exploring the features and benefits of one of the most user-friendly tools for multilingual customer support on the market. Designed for the age of globalization, Askly ensures companies can connect with their customers in their native language, without complexity.

Built from the ground up to simplify language translation, this chat-based solution requires no coding knowledge, and can be easily implemented into your website in no time.

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9 Best Live Chat Software for Ecommerce Stores in 2024

Rebekah Carter
Articles Live Chat

Live chat software has quickly become an essential tool for ecommerce businesses. In today's digital world, customers expect fast, convenient, and streamlined support. To keep up with customer demands, ecommerce stores must offer efficient service options.

To deliver an exceptional live chat experience, businesses must invest in the right tools. Simply adding a chat widget to your website isn't enough.

Your team needs a tool that allows them to manage conversations effectively, provides real-time guidance, and supports customers quickly.

Based on our extensive research, Tidio, LiveChat and HubSpot are three of the best live chat tools for ecommerce.

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Tidio Chat Review: What Does This Software Have to Offer?

Rosie Greaves
Articles Live Chat

Tidio is one of the most popular live chat and chatbot platforms on the market, built specifically to help small businesses and online stores engage customers, automate support, and recover lost sales.

With a clean interface, powerful automation, and direct integrations with platforms like Shopify and WooCommerce, Tidio makes it easy to offer real-time help without the need for a large support team.

I’ve spent over 20 hours testing Tidio on multiple eCommerce sites, comparing it directly with alternatives like Gorgias, LiveChat, and Zendesk.

In this review, I’ll walk you through Tidio’s pricing, setup process, key features, and how well it works in real-world store environments—so you can decide whether it’s the right fit for your business.

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8 Best Chatbots for Ecommerce Stores in 2024

Rebekah Carter
AI Articles Ecommerce Chatbots Live Chat

Not only are chatbots becoming a popular way to enable self-service for your consumers, but they can also be excellent at increasing sales, thanks to their ability to proactively reach out to buyers.

Fortunately, there are a host of phenomenal chatbot tools, like HubSpot and LiveChat, specifically designed to support companies in the ecommerce world.

Today, we’re going to be looking at just some of the most popular and feature-rich bot solutions on the market, to help you make your choice.

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How to Choose the Best Live Chat Software for Your Business (2023)

Rosie Greaves
Articles Guides Live Chat

The market for live chat software is predicted to increase to $1.7 billion in 2030. Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors.

So, if you’ve yet to offer customers live chat support, you’ll be pleased to hear plenty of affordable, easy-to-use live chat software is available.

Hopefully, by the end of this article, you’ll be better able to choose the right software for your business. So, stick with us as we aim to answer the question: how to choose the best live chat software?

Let’s dive in!

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