Category: Live Chat

Have you noticed a neat little tool on most ecommerce websites lately? You open the website and there’s a popup that answers the questions you have on your mind.

And the best part is that more than 87% of consumers find chatbot interactions either neutral or positive. With more positive interactions, customers will remember your brand and will come back for more sales.

We know that customers like a personal touch, but it’s almost impossible to have a human sitting at the backend, answering questions 24/7.

Continue reading “How to Use AI Chatbots for Ecommerce in 2024”

Live chat software has quickly become an essential tool for ecommerce businesses. In today's digital world, customers expect fast, convenient, and streamlined support. To keep up with customer demands, ecommerce stores must offer efficient service options.

To deliver an exceptional live chat experience, businesses must invest in the right tools. Simply adding a chat widget to your website isn't enough.

Your team needs a tool that allows them to manage conversations effectively, provides real-time guidance, and supports customers quickly.

Based on our extensive research, Tidio, LiveChat and HubSpot are three of the best live chat tools for ecommerce.

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An Insight into Tidio Chat

This Tidio chat review will walk you through the most important features and benefits of Tidio chat – a communication tool supporting better customer service experiences.

Tidio Chat is just one of the many solutions available to companies looking to add a live chat functionality to their customer service strategy. With over 300,000 customers worldwide today, Tidio has quickly gained a lot of steam in the marketplace.

Continue reading “Tidio Chat Review: What Does This Software Have to Offer?”