You may have once known the Zendesk Chat plugin as Zopim. It was extremely popular and was eventually acquired and rebranded by Zendesk. With this change in name and the website itself, we're starting to see some other features introduced, particularly the awesome integrations with the Zendesk customer support and ticket software.
In this Zendesk Chat review, we'll talk about the best features, along with the cons that Zendesk still has to work on. Overall, it's a solid chat module with excellent customer support. You also don't have to worry about breaking your budget since you pay per agent per month and the pricing plans are quite reasonable.
Continue reading “Zendesk Chat Review: Awesome Pricing Integrated With a Reputable Ticketing System”