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Finding a place to hire an ecommerce designer or developer is a little trickier than it might initially seem. You have the option to go with job boards, expert communities or cheap labor sites.

I'm not about to directly recommend places like Upwork and Freelancer.com. Although I've had a few logos designed by people on Fiverr, we're talking about constructing and managing your ecommerce website. These are some of the more complex forms of websites out there, so it's not recommended considering you can find somewhat affordable designers and developers who are known to do a great job.

Continue reading “The Best Freelancing Options for Ecommerce Development”

Whether a customer contacts you through email, phone, chat or a support ticket, they want a fast response. At that moment in time that's the only thing they desire.

Therefore, a speedy response time should always be your primary objective when establishing a support system. After that the customer is going to judge you on the quality of support. This ties into how knowledgeable you sound, if you resolve their problem on the first try and if you're accommodating to any problems they have encountered on your site.

Continue reading “A Comprehensive Guide to Using Social Media for Customer Service”

Let's say a customer named Susan stops by your outdoor gear online store.

Susan purchases a gift to be sent to a friend. A month later she doesn't recognize the charge on her bill so she asks to have it refunded through her bank. This results in a potential chargeback for your ecommerce store.

The same goes for Steven, who comes to your site with fraud in mind. He buys a pair of boots, claims they were never delivered and asks his bank for a refund.

Now, one example is unintentional while the other is malicious, but both could end up costing your company big bucks if the chargebacks aren't handled properly.

That's where Charegbacks911 comes into the picture.

Continue reading “The Ultimate Chargebacks911 Review in 2023”

Some commons problems often arise when ecommerce professionals look for payment processing, like too many fees, high fraud or processing errors.

These hurdles make it a pain in the butt when researching for the best payment processing, but Alternative Payments has a new business model that attempts to get rid of these situations.

Continue reading “The Ultimate Alternative Payments Review”

Sending an email to a client or potential customer is one of the easiest ways to show your professionalism and overall branding.

Although it's easy and free to setup an email with Gmail or Yahoo, you look far less credible. That's why a free business email address is required.

For example, a business email address looks something like this:

[email protected]

Therefore, people see that you're a legitimate company, and they can even view where your official website is located. Not only that, but Gmail, Hotmail and other free accounts often get sent to the spam box if you're using them for an email marketing service like MailChimp.

Continue reading “Free Business Email Address: How To Set It Up”

If you've never heard of SEMrush, I would recommend you rush on over there. The website manages the complicated facets of spying on your competitors and understanding what they're doing right and wrong. This comes in play for all ecommerce stores, since SEO, backlinks and other referrals provide most of the traffic you receive.

Overall, the SEMrush program delivers an online search engine for you to paste in a website URL and see all sorts of metrics and reports about said website.

Continue reading “Mastering Competitor Analysis with SEMrush: Your Ultimate 2023 Guide”