At some point in your ecommerce professional career, you're going to feel like you're overwhelmed with leads and customer support requests. Current users, customers, and potential clients are constantly trying to converse with you and your customer support/sales team. That's a good thing, right? Well, sure, if you can handle the load.
The problem is that the leads and user requests come from all over the internet, into your email inbox, on your website, and through social channels–making it difficult to check-in on all platforms. In this Intercom Inbox review, we'll talk about an excellent solution to this problem.
Intercom offers a suite of products for acquiring, engaging, and retaining customers. It brings together several modern tools for marketing, sales, and customer support, and you're able to pick and choose which of the products you want for reasonable pricing.
Continue reading Intercom Inbox Review: Cross-platform Lead and Customer Service Management
A good CRM software (Customer Relationship Management) is essential for ecommerce.
We often find that cookie cutter CRMs don't have that many customizable features for the wide variety of ecommerce businesses out there. However, sometimes all your company needs is a user-friendly contact management dashboard and a way to log and send out interactions with your customers and clients.
In this HubSpot CRM review you'll learn that you can have all of that for free.
HubSpot CRM is one of those cookie cutter CRMs, so it's not going to work for some businesses. You can't go in there and add unique features, so you're pretty much stuck with what's provided. However, I like HubSpot CRM for small and large businesses that can do without all of the customizations.
Continue reading HubSpot CRM Review: A Strong CRM That's Forever Free
Dropshipping has become all the rage in the ecommerce world, but dropshippers are often stuck with slow shipping speeds, higher pricing, poor return policies, and more. SellerBooster is working to change all of that. In this SellerBooster review, we'll talk about how this revolutionary dropshipping platform allows you to sell name-brand products without the poor delivery times and messy product descriptions.
Continue reading SellerBooster Review: An Automated Drop Shipping Platform That Does Everything For You
If you've ever wondered whether or not you're leaving money on the table with your current payment gateway, the answer is probably yes. The world of online payments is rather cluttered and filled with complicated information that makes it difficult for you to understand which rates are best for your company.
Sometimes you might be better off accepting through one payment processor when the customer is from India. On the other hand, a completely different processor might have lower rates for customers in the United States. In this IXOPAY review, we'll talk about how this revolutionary payment engine and enterprise gateway is designed to help you configure different payment routing strategies.
Continue reading IXOPAY Review: A Powerhouse White Label Payment Gateway
In an age of subscription-based ecommerce platforms and website builders, sometimes it's nice to have a solution that's free. When you look at an open source option like OpenCart, that's exactly what you receive. It's open for free download, you're able to find your own hosting, and upgrade without any payments. The reason we like that so much is because many open source platforms try to get you with yearly upgrades.
On the other hand, you have “packaged” solutions like Shopify and Bigcommerce, where you're paying a monthly fee without any real ownership of your website. Well, OpenCart is far from perfect, but it's a nice online store builder if you truly want to keep your costs low and boost your customization options. In this OpenCart review, we'll talk about the best features, along with those we don't like that much. In addition, we can dive into things like any additional fees and the customer support.
Continue reading OpenCart Review: Close to Free Open Source Platform for Experienced Developers
Sometimes you want more than the standard eCommerce website look. Imagine if every website had the same layout as Amazon. That wouldn't be that intriguing, now would it? Luckily, some ecommere platforms are trying to move past the standard eCommerce build and allow for you to get far more creative than what we've seen in the past.
For instance, Ucraft is an excellent solution if you're more interested in making a visual eCommerce site, with artsy portfolios, beautiful templates, and ecommerce tools made for all skill levels. In this Ucraft review, we'll talk about how Ucraft has some excellent pricing plans, along with unique features for designing an online store with more visual appeal.
Continue reading Ucraft Review: A Wonderful Mix of Creativity and Ecommerce
With CS-Cart, you receive a self-hosted ecommerce platform with marketplace functionality, excellent design tools, and a wide variety of marketing features. Started in 2005, CS-Cart is part of the Simtech conglomerate, and it's been known as a solid solution for those who want to sell on a self-hosted platform.
CS-Cart is great for designing, and you may have the opportunity to keep your costs low (since you only pay once for the downloadable software). However, there are some add-ons, upgrades, and customer support fees that you may end up paying for. Keep reading our CS-Cart review to learn more.
Continue reading CS-Cart Review: A Solid Self-hosted Platform with Tricky Pricing
When customers are waiting on your website, they shouldn't have to find your contact page to get the information they need. Live chat boxes are so beneficial to both ecommerce companies and customers that you'd be leaving money on the table if you didn't have one.
LiveChat is a powerful solution for getting a live chat module on your website, with lead generation tools, agent rating options, and more. In this LiveChat review, we'll talk about the best features to look forward to, what you can expect to pay for the program, along with some other information on how LiveChat stacks up in the customer service department.
Continue reading LiveChat Review: Clean Live Chat and Lead Generation with an Excellent Price Tag