Let's say a customer named Susan stops by your outdoor gear online store.
Susan purchases a gift to be sent to a friend. A month later she doesn't recognize the charge on her bill so she asks to have it refunded through her bank. This results in a potential chargeback for your ecommerce store.
The same goes for Steven, who comes to your site with fraud in mind. He buys a pair of boots, claims they were never delivered and asks his bank for a refund.
Now, one example is unintentional while the other is malicious, but both could end up costing your company big bucks if the chargebacks aren't handled properly.
That's where Charegbacks911 comes into the picture.
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