ShipBob vs Shipstation: Which Is The Best Ecommerce Order Fulfillment Solution?

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When it comes to ecommerce order fulfillment, there are two leading platforms that stand out above the rest: ShipBob and ShipStation. But which is the best solution for your business?

To help you make the decision, we’ve put together a comprehensive comparison of ShipBob vs ShipStation. We’ll cover key features, pricing, integrations, and more.

Without wasting any time, let’s dive straight in.

ShipBob Review

What is ShipBob?

ShipBob is a third-party logistics (3PL) provider that offers ecommerce order fulfillment services. ShipBob makes order fulfillment easier for merchants.

It's a tech-enabled 3PL that utilizes high-grade software across their entire fulfillment network for a more cohesive experience.

Orders are automatically sent to their warehouses where your inventory is picked, packed, and shipped.

Is ShipBob reliable shipping software?

If you are running a high-volume ecommerce website, then you need a solution that can scale with your business. That’s where ShipBob comes in.

ShipBob is one of the most reliable ecommerce shipping software platforms on the market, and it has the necessary infrastructure to support businesses of all sizes.

As ShipBob owns and operates fulfillment centers across the US, they have the ability to scale quickly and efficiently.

This is ideal for ambitious online businesses that require a fulfillment solution that can grow with them.

Does ShipBob offer automation features?

ShipBob offers automated fulfillment and order processing to successfully streamline your ecommerce business.

This means they will “pick, pack, and ship” the order for you.

The entire process is automated, from the time an order is placed to when it’s delivered to the customer.

As a leading international 3PL, ShipBob has the necessary resources and experience to automate your ecommerce business.

Is ShipBob good for inventory management?

ShipBob confidently handles inventory management for ecommerce businesses of all sizes.

This is done through their advanced software that gives you real-time inventory updates, so you always know what’s in stock and where it’s located.

This transparency is crucial for businesses that need to manage large inventories across multiple warehouses.

How good is the customer support?

In general, the customer support for ShipBob is good.

They have a “Support” section on their website where you can find answers to common questions.

If you need to contact them, you can do so via phone.

Overall, the customer support is helpful and responsive.

How does this compare to other ecommerce platforms?

ShipBob is well-regarded in the ecommerce industry and is often compared to other leading platforms, such as ShipStation.

ShipBob is a great option for businesses that are looking for an all-in-one solution.

They offer order fulfillment, inventory management, shipping automation, and more.

What sets ShipBob apart from the competition is its focus on technology.

They utilize high-grade software across their entire fulfillment network for a cohesive and streamlined experience.

For a unique unboxing experience, ShipBob allows merchants to use their own custom branded boxes.

It's these little details that make ShipBob a top choice for ecommerce businesses.

Is this solution good for small businesses?

ShipBob is designed to eliminate the complex logistical challenges of delivering products to customers.

Whether you are a small business or a large enterprise, ShipBob is well-equipped to meet your ecommerce store's needs.

Can ShipBob streamline the shipping process?

Yes, ShipBob can streamline the shipping process for your ecommerce business.

They offer automated order fulfillment and shipping, so you can provide exceptional customer experiences.

ShipBob also offers real-time inventory updates, so you always know what’s in stock and where it’s located.

The inventory status page enables you to monitor inventory levels with confidence and make strategic decisions about how to best utilize your resources.

Is ShipBob’s pricing competitive?

ShipBob does not come with any “pick and pack” or “per unit” charges.

These are often a source of frustration for ecommerce businesses.

You are only charged for the following:

  • Receiving inventory
  • Warehousing
  • Shipping

For reduced costs and faster delivery times, merchants can distribute their inventory among the provider's fulfillment centers.

illustration of a cat climbing a ladder

ShipStation Review

What is ShipStation?

ShipStation is a leading order fulfillment and shipping software solution for ecommerce businesses.

The solution integrates with all major ecommerce platforms, so you can manage your orders in one central location.

ShipStation provides online business owners with access to the world's best carriers, so you can get the best rates and transit times.

Is ShipStation good for ecommerce businesses?

ShipStation is a great solution for ecommerce businesses of all sizes.

The software is easy to use and provides businesses with the ability to automate their shipping process.

This can save you a lot of time and money in the long run.

What are the fulfillment services like?

ShipStation's fulfillment services are top-notch.

If you are looking for the lowest shipping rates for parcels and packages of many different sizes, ShipStation is the way to go.

How does order management work?

ShipStation's order management system enables you to import and manage orders using various integrated fulfillment tasks.

You can combine, split, and filter orders to make your workflow more efficient.

With pre-built alerts to notify users of when actions need to get taken, you can always be on top of your game and never miss an opportunity.

Their web-based warehouse management software also provides real-time tracking information, so you can keep tabs on all your shipments.

What is the shipping process?

ShipStation wants to help online store owners create a personalized and memorable delivery experience.

Whether you are using Shopify, WooCommerce, Squarespace, or Amazon, ShipStation connects with a full range of marketplaces and apps to spearhead the shipping process.

ShipStation comes with all the necessary functionality to make the shipping service a breeze.

In the hands of ShipStation, the fulfillment process comes with branded shipping.

This included the following features:

  • Custom courier labels
  • Real-time tracking portal
  • Self-service returns portal
  • Automated emails
  • Personalized packing slips

What are the shipping costs?

ShipStation offers several tiered plans to cater for the needs of different businesses.

The accelerate plan is dubbed the “most popular” – which comes with up to 3,000 shipments each month.

The plans also offer live chat, email and community forum support.

Unfortunately, phone support is missing from the list of contact options available to users.

When it comes to ease of use, ShipStation provides plenty of onboarding resources to ensure you hit the ground running.

Many FAQs are answered in the community forum.

How does this shipping solution compare to others?

ShipStation is a top choice for ecommerce businesses because of its focus on providing a streamlined and fully-branded shipping experience.

Other shipping solutions may lack the same level of sophistication and customer service, which can end up costing businesses more in the long run.

illustration of a cat climbing a ladder

ShipBob vs ShipStation: Which Is Better?

In many ways, these two solutions are evenly matched.

Although, when it comes to providing a fully branded and customized shipping experience for customers, ShipBob wins this contest.

Both software solutions are well-equipped to meet your shipping requirements and power your delivery operations.

Bogdan Rancea

Bogdan is a founding member of Inspired Mag, having accumulated almost 6 years of experience over this period. In his spare time he likes to study classical music and explore visual arts. He’s quite obsessed with fixies as well. He owns 5 already.

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