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Whether a customer contacts you through email, phone, chat or a support ticket, they want a fast response. At that moment in time that's the only thing they desire.

Therefore, a speedy response time should always be your primary objective when establishing a support system. After that the customer is going to judge you on the quality of support. This ties into how knowledgeable you sound, if you resolve their problem on the first try and if you're accommodating to any problems they have encountered on your site.

Continue reading “A Comprehensive Guide to Using Social Media for Customer Service”

Let's say a customer named Susan stops by your outdoor gear online store.

Susan purchases a gift to be sent to a friend. A month later she doesn't recognize the charge on her bill so she asks to have it refunded through her bank. This results in a potential chargeback for your ecommerce store.

The same goes for Steven, who comes to your site with fraud in mind. He buys a pair of boots, claims they were never delivered and asks his bank for a refund.

Now, one example is unintentional while the other is malicious, but both could end up costing your company big bucks if the chargebacks aren't handled properly.

That's where Charegbacks911 comes into the picture.

Continue reading “The Ultimate Chargebacks911 Review in 2023”

Some commons problems often arise when ecommerce professionals look for payment processing, like too many fees, high fraud or processing errors.

These hurdles make it a pain in the butt when researching for the best payment processing, but Alternative Payments has a new business model that attempts to get rid of these situations.

Continue reading “The Ultimate Alternative Payments Review”

Sending an email to a client or potential customer is one of the easiest ways to show your professionalism and overall branding.

Although it's easy and free to setup an email with Gmail or Yahoo, you look far less credible. That's why a free business email address is required.

For example, a business email address looks something like this:

[email protected]

Therefore, people see that you're a legitimate company, and they can even view where your official website is located. Not only that, but Gmail, Hotmail and other free accounts often get sent to the spam box if you're using them for an email marketing service like MailChimp.

Continue reading “Free Business Email Address: How To Set It Up”

If you've never heard of SEMrush, I would recommend you rush on over there. The website manages the complicated facets of spying on your competitors and understanding what they're doing right and wrong. This comes in play for all ecommerce stores, since SEO, backlinks and other referrals provide most of the traffic you receive.

Overall, the SEMrush program delivers an online search engine for you to paste in a website URL and see all sorts of metrics and reports about said website.

Continue reading “Mastering Competitor Analysis with SEMrush: Your Ultimate 2023 Guide”

After an extensive review spread over many weeks, we feel that CrashPlan is the best online backup service at the moment as it has the strongest all-around tool-set compared to all other cloud backup services. After that, we have Backblaze, then followed by the ever so sleek and minimal Carbonite service. But that begs the question: What is a cloud backup service and who is it for? Before delving into all of the details, it would be prudent to understand how an average cloud backup affects your life or your company. The short version goes like this: You have tons of files on your computer, some personal, others for business. Lots of the files might have sentimental value or they might actually contain information that could put your financial security at risk. Companies also store sensitive information in those files, or customer records that must be held onto for legal and custom service purposes.

Continue reading “Online Backup: The Best Cloud Backup Services”