It's quite clear that running a busy food service or retail business without a flexible POS system can be a nerve-cracking experience. For the most part, a system as close as Bindo must seem like a must-have for serious business minded individuals. That being the case, you ought to ask yourself the right questions.
And why is that?
To conclude whether Bindo's POS meets the watertight threshold.
After all, there are so many POS systems in the market striving so hard to attain any business objectives you may have. Typically, one should be looking for a system which can multitask, for lack of a better word. In view of that, you should be on the hunt for one which handles all transactions, depending on your business setup in a skillful way.
In order to optimize all your goals, you need to judge whether its online dashboard has all applicable features in place. To be precise, this attracts the dire need to do comprehensive scrutiny on its inventory management technique. Keep in mind, it's always insightful to work with accurate numbers.
Having said that, you should be a little curious to know if Bindo's POS has the most appropriate reporting and analytics tools to match up with your business. Not forgetting to apprehend whether its integration capacity is one which you can actually place reliance on.
Fortunately, this review unfolds everything which Bindo is capable of. To begin with, we will go into details to figure out if its entire POS system (hardware + software) is competent enough to suit your needs. In particular, this review covers its credit card processing, pricing, API integration, Inventory handling, just to name a few.
So let's leave no stone unturned.
Bindo POS Review: Overview
Principally, Bindo is best known for its cloud-based technology which makes it a complete mobile POS system. If we go by the numbers, its appreciable to say that this company is aggressively gaining momentum in the small business setups if we put into the equation, the fact that it has been in the game for less than 10 years now.
Bindo was formally introduced into the market in 2013, yet it has won the trust of over 3000 small sized establishments. Since its inception, the company boasts of having processed over 1$ billion in transactions alone. With the prevalence of new technology in retail enterprises, Bindo sets forth a whole new breed of convenience to merchants in a significant way. To be specific, its iPad point of sale system is geared up towards your goal to streamline the inventory management bit and in-store purchase processing simultaneously.
Based on positive testimonials, it's true to say that Bindo is structured to work evenly in the following business setups :
- Pet shops
- Sports and Outdoor stores
- Gift shops
- Salons, Barbershops, and Spas
- Retail stores
- Pharmacy and health stores
- Wine and liquor shops
How it works
Since it stores your data in the cloud, everything gets done in real-time. Aside from that, this enhances your mobility, owing to the fact that you can view and process transactions from any location. Many thanks to its POS app which is easily accessible and up to the task. Bindo's iPhone app is designed to make you have an effortless experience while handling online purchases.
Not only does it come to serve any task in your physical store, but also enhances your visibility in the e-commerce playfield. It's built to fulfill all local purchases and make same-day deliveries. If you run an online store, you must realize how cardinal and rewarding it is to successfully deliver products to buyers within the shortest time possible.
Admittedly, it's quite overwhelming to do a physical count of items in your store making sales; not to mention the human errors you are prone to make. Luckily, Bindo's automated system comes to play along with your transactions in a professional manner. It syncs all the e-commerce transactions to your point of sale. Concurrently, it updates your online inventory in real-time.
In other words, if you let Bindo take the wheel, be certain that you'll work with accurate numbers at all times. At the same time, Bindo gives the retailer, access to well-aligned reports which come in handy, whenever one wants to make sound decisions based on the profit margins and sales.
Bindo POS Review: Pricing
Bindo has four packages in store for its users. They include; Basic, Pro, Essentials, and Enterprise plan. The commonly used package, which is the essential plan, costs $59 per month for a single register. Each extra register goes for $39 per month. Apart from that, there's an activation fee of $150, but it's a bit lower if you choose to pay it annually.
Bindo POS Review: Notable Features
At the comfort of your iPad, you or your employees can incredibly complete important tasks. This is one useful feature you'll probably miss out on if you go for other ordinary POS systems. Your location doesn't necessarily matter since you can view all reports from this point in real-time. Think of it as a portable inventory management solution.
This enhances the mobility for your employees, in particular, if you're in the hospitality industry which requires you to do table services. By use of your iPad, you can take payments and issue receipts from where your customers are sitting. You don't have to deal with long lines anymore so as to complete the checkout process.
In actual fact, Bindo promises to introduce new options which will enhance a user's experience. Key among them is the barcode scanner and credit card reader which work hand in hand. Using your mobile device to manage such transaction sounds like rocket science. But in actual sense, it's not. From this end, you can simultaneously do two activities, all at the same time. In all honesty, this seems like mobility at its level best.
With Bindo's app, boosting your sales has never been easier. You can use your smartphone to complete a checkout process in the event where you need to handle outdoor events. In a bid to avoid chargebacks and fend off any form of data loss, Bindo uses top-notch technology to curb any malicious damage. It encrypts the customer's credit card information from end-to-end by use of TTSM technology, which is a highly recommended data protection mechanism.
If you've been on an expedition to look for an elite ecommerce website, then look no further. From the look of things, it appears like Bindo is set to keep up with the pace set by profound third-party platforms such as Shopify, WooCommerce, and Magneto. In a nutshell, Bindo's marketplace is more or less like an app which lets you link your different stores, both online and instore, and makes your products accessible to customers near you.
Just like major retail platforms such as Amazon or Walmart, customers can purchase goods from your online store, and you'll be left with the task to get the items delivered to the buyer's doorstep.
Current trends suggest that it's sensible to have both a physical store and an online presence for the sake of online shoppers. Over and above that, it all revolves around the customers' behavior. What I like most about Bindo‘s storefront, is its capacity to allow a user to make customizations and as many adjustments as possible to suit their niche or if you like, business setup. Just so you know, you don't need to be tech savvy so as to build your ecommerce store.
So long as you're able to grasp a few HTML hacks, you can have it up and running in just minutes. If not, you can get an expert to do that for you. This implies you can gain access to the source code and make edits of any kind.
Bindo's POS app makes order fulfillment a whole lot easier via its push notifications which alert you anytime an order is made online. In simple terms, it's the most brilliant way to keep track of all purchases. At this point, you will need to upload all your inventory and their product information, accordingly.
Don't panic though.
You don't need to do it manually. Bindo comes with a fitting POS- eCommerce integration point. What do I mean? The merchant gets to use the automated system as a means to manage all the stock levels. Like any other POS system, Bindo has an all-inclusive payment gateway.
It's built to accept nearly all credit card transactions and other payment methods by use of the same gateway you have in the physical store. Simply stated, a one payment gateway is designed to harmonize your brick and click store transactions. To a greater extent, this makes it easy for the merchant to track down all sales from one point.
You might be wondering.
How well does it run on a mobile device? I did some tests on its free trial version and I didn't seem to find any hurdles. I find it quite user-friendly and the navigation buttons are not complicated. After all, you can do a number of customizations so as to make the site fit your brand perfectly.
For instance, you can make changes to the main page header text to give a depiction of what your business is all about. Other options you can tweak include; button color, background color, product image size, highlight color, and product layout alignment.
Bindo is relevant to the needs of merchants who run several brick and mortar stores. It's designed to manage your staff and delegate work to them anywhere you are. The multi-store feature allows you to monitor all the sales data alongside your inventory from the various stores.
It comes with a single catalog management strategy. At any moment, you can view where exactly your products are, and sync your inventory from all your stores. Other than that, Bindo creates a unique customer database which lets you know more about your clients. This brings on board, far-sightedness which describes the state of affairs happening behind the scenes.
Such insights make you understand which customer has bought a specific product, the date it is purchased, and from which particular store. Bindo's POS system grants you the chance to scale your business to your desired levels. Its multi-user management is competent enough to let you assign tasks to your staff.
The size of your business doesn't deter Bindo from keeping a close track of all activities such as sales data or time management for your employees.
CRM and Customer Loyalty
If you want to maintain returning customers in a non-manual manner, then this is the right way to go. In fact, it's in the best practice to have in place, a high- standard customer relationship management. It's undeniably, the best approach while interacting with your esteemed customers and potential clients.
Bindo has a distinctive iPad CRM which stores all your customers' details and sorts the information to give you a clue about your best customers. You can create your returning customers' profile during the checkout process. If let's say your customer wants to reorder the same product but they can't remember the size or color, you get to retrieve such information from their profile. But how is this feasible? Whenever you swipe a customer's credit card, Bindo gets hold of their basic information such as their name and orders.
On top of that, you're able to make effective use of the email receipts to come up with an effortless CRM. Its loyalty program is straightforward in the sense that it puts customers' spending and rewards on cruise control. Moreover, such data is worthwhile whenever you want to do faultless reporting.
To illustrate further, you can single out the average order value, determine the high selling products, as well as know those which are slow moving. Certainly, you're privy to how much your customers have spent and what exactly they've bought over a period of time. With such clear-cut data, you're left in a suitable position anytime you want to come up with a marketing strategy. It lets you gain access to the right target audience.
Bindo seems to be well versed with time management. Just like they say, ‘take care of the minutes and the hours will take care of themselves'. Oh, isn't this the truth of the matter?
Yes, of course.
What you need to do is let Bindo's timekeeping system take its course. What a smart way to manage your staff! Luckily, you don't need to pay any extra coin for this appealing feature. Let's suppose you've got a couple of partners or if you like, employees in your establishment, you can use Bindo's PIN-based staff management system to view which staff, in particular, is working on a specific task and the duration spent.
The four-digit PIN acts a security measure to monitor all actions by each employee. You can recognize a staff who was handling the register at a specific time and for how long. Practically speaking, the employee can clock in and out of the system. By doing so, you get to calculate the total numbers of working hours for each staff. Interesting enough, if an employee forgets to clock in, you can make time adjustments manually.
The time clock dashboard is magnificently designed to show the employees' profiles and their work schedule reports instantaneously. Its identity safeguard technique includes facial recognition for each staff. So, no room for dishonest attempts by your staff. The chart which compares the perfomance of the various associates can sort the data weekly, daily, or even monthly.
As you may know, handling your inventory shouldn't be a pain in the neck. Favorably, Bindo's POS makes everything to be plain sailing and undemanding.
To start off, the system automates all transactions so as to enhance the accuracy you deserve in your entire business operations. If you've been doing it the manual way, it's time to relieve yourself off the pressure. Its simple scan technology (SST) removes all the complexities while doing your inventory input.
All you need to do is scan the barcode, images, and the product description of all your items. Hereafter, you can automatically retrieve any product information from Bindos's vast database which has the capacity to store over 10 million products.
Now, moving on to the technical aspect of it. At Bindo, you have the liberty to customize all your inventory reports. Keep in mind, you get to keep an accurate track of all your stocks and monthly sales. This way, you can sort the price for each item, the quantity in stock, profit margin, and amount of items sold.
It's quite stunning how Bindo comes with product matrix which allows a user to add or delete their inventory. Of course, all updates are done in real-time.
Together with that, all purchase orders can be viewed in one place. From this standpoint, you get to see all canceled, fulfilled, and received orders. You can uniquely identify each purchase by the product image, order number, status i.e if it's in stock or not, and the staff who carried out the order. In addition, you can have a section which displays all invoices, custom quotes and suppliers' contacts.
As indicated earlier, Bindo is more focused on the retail space and hospitality industry. To all appearances, Bindo is apparently, a flexible POS which can sort the needs of various restaurant sizes. Its table management system makes it easy to know a table's status. You can discern between those which are reserved and ones which are open. This helps you create a waitlist which you can send to your customers anytime you're overbooked.
Analytics and Reports
More often than not, a merchant needs to hang on intelligible business insights so at to make realistic forecasts and objectives. In all candidness, Bindo sets a precedence in the POS specialty by the fashion in which it allows all users to utilize its well-detailed reports.
For some reason, I find it interesting how perfect the POS generates income statements, sales summary reports, and clear comparisons between your best and worst selling products. If we make reference to Bindo's income statements, it's evident how simple it is to calculate your total earnings and manage your operating expenses. For easier accessibility, you can export your reports via email, however, you can only print the sales summary reports.
The reports are comprehensible to the extent that they capture the total amount of refunds you issue to customers and the exact number of visits on your online store. Each transaction is noted down in a bid to keep you posted whenever a sale is successfully completed.
But here's the catch.
In order to make the most out of its integrations, you must make an official request. It's a trouble-free step which only requires you to fill in requisite details such as your store name, email address, and phone number. Bindo's API lets you link to its own storefront and other third-party e-commerce platforms such as Shopify and Magneto.
If you're in the hospitality industry, Bindo has got you sorted. You can connect your POS to the eminent Opera PMS which enhances your productivity and profitability. As mentioned earlier, you can let Bindo run the show when it comes down to customer relationship management(CRM). In that context, you can integrate it with proficient CRM systems such as Microsoft Dynamics. If you want to take your email marketing game to the next level, Bindo lets you connect to third-party platforms like MailChimp and Constant Contact.
Credit Card Processing
Ideally, it's prudent to include nearly all payment methods in your business setup. By all means, Bindo makes every effort not to disappoint its users. It's compatible with 99% of credit card processors which are commonly used by most retailers. Bindo's system is built to process major card brands like Europay, Mastercard, Visa, Maestro, Discover, Diner's Club, JCB, among many others.
The entire credit card processing is not only flexible across the various retail stores, but also secure to a significant magnitude. It's worth noting that Bindo is PCI compliant which means it follows the highest attainable security standards. As a further matter, it offers the quickest checkout process.
This translates to more revenue since it reduces the number of bounce rates. To smooth it out, Bindo promises to integrate your account with your most preferred processor within a span of 24 hours.
Just like any other credible POS system, Bindo encrypts credit card data to protect your customers from all sorts of vulnerabilities. In fact, no data is stored in the iPad POS. The hardware is easy on the pocket yet sturdy and wear-resistant thus giving you a smooth sailing experience.
Be that as it may, you can contact Bindo to integrate your account with your own payment processor via [email protected]
Bindo POS Review: Online Dashboard
Almost every merchant wants to work with a POS system which is most notably easy to navigate through. I'm sure you already know how frustrating it is to work with a POS app whose online dashboard has a couple of glitches. As luck would have it, that's not the case with Bindo. What seems to be strikingly imposing is its user interface.
Bindo is alive to the fact that a good dashboard should be highly responsive, come with simple buttons to help the user navigate through easily, and most predominantly, help the user manage their store no matter the location. Its POS can run on any device, and that's fair enough.
In an exceptional measure, Bindo's online dashboard weighs in all brainy reporting techniques you wish to utilize. Don't underestimate its mastery over your daily sales. As mentioned earlier on, everything here is in real-time.
How cool is that!
As if that's not enough, Bindo helps you set purposeful key performance indicators (KPIs). As a result, the user gets to make needful business decisions. Whichever way you look at it, you can leverage off Bindo's winning reports which give you updates for all the sales on an hourly basis and study all your high selling products in a non-amateur manner.
In order to tabulate the entire data in a way which captures nearly all valuable elements, Bindo beats the game by generating effective graphs and charts which can be easily understood by any layman. If you want to be on the same page with the actual inventory on your multiple stores, Bindo's online dashboard vows not to let you down.
Into the bargain, is its robust inventory entry point which handles editing and uploading of products in minutes. To the casual eye, it seems beyond the bounds of possibility. On the contrary, such an assumption is far from reality if we put Bindo in the equation. What sets it apart from ordinary POS systems is its uncommon feature which lets you automatically transfer inventory between your multiple stores.
The best part?
On the dashboard, you can keep an authentic trail of your customers' spending to build up the loyalty program in any way you like it. By way of explanation, Bindo gives you a platform to customize your procedure of rewarding customers. By and large, you can track the customer loyalty program in 3 quirky ways.
This feature is ideally suited for any merchant who wants to sort the information by the total number of orders made or visits on their online store, the number of products purchased, or the total amount of money spent.
Soon enough, Bindo will incorporate an exclusive feature which will be so beneficial to merchants who own brick and click stores. This means the user gets to make comparisons between the physical store's POS and e-commerce sales. Put differently, the online dashboard acts as a single point of accountability for all activities happening on both ends. To ease the burden, the business owner can view all visits by customers from online and in-store under one display screen.
Bindo POS Review: Hardware
Quite often, retailers find themselves in dire need of POS equipment which will serve them right without any impediments whatsoever. Probably you've been binge hunting for a moderately- priced POS hardware.
Well, this is where Bindo takes center stage.
Not to mention that the company takes care of the shipping costs if you reside within the US or in Hong Kong. As a guarantee, a buyer is legible for a 30-days return if the hardware is defective or doesn't match up with the product description. To get your business on the right foot, Bindo offers you its bundle which is set to elevate your objectives to new heights.
I know you might ask.
Does Bindo connect to all iPads? Yes, it does. So long as you have one which runs on iOS 8 or a later version of it. If met with any downsides, Bindo has a support system which is responsive and ready to resolve any issues you might have in the long run.
So let's get the facts straight.
The entire package comes with the following equipment;
- Windfall iPad stand (several color variants to choose from)
- Portable barcode scanner
- APG cash drawer
- Star Micronics receipt printer
- iMag Pro card reader
Bindo hasn't listed the price for this package. If you need to place an order, you can make a call at 1-800-692-4636 to make further inquiries. Such a register is a must have for any merchant who operates an in-store.
And here's why.
The register allows you to fasten the checkout process. Besides the common payment methods, you can as well give your customer an alternative to split the bill. You can scan all items bought and synchronize this transaction with your inventory count. Since Bindo allows you to build up a customer profile, you can add a favorite list of the items they frequently purchase.
Keep in mind, such details have a lasting effect on the CRM and loyalty program you intend to use. This is in fact, the best model to hinge on whenever you want to issue discounts or coupons to your customers depending on the number of purchase orders they make. If you wish to be a little more generous to your loyal customers, the register lets you add a couple more discounts to a single order.
Bindo's register has mastered the art of keeping all records safe for both the customers and the merchant. In case you need to make any future references, Bindo clears the way for you. A case in point, you're able to print receipts, save the customer's transaction information in the register, print duplicate receipts for the same transaction, and email a receipt to a customer's address.
Bindo POS Review: Customer Support
The thing I cherish most about Bindo is its reliable customer support system. In the general run of things, it's always in the best practice to use a POS which has a fitting customer assistance structure.
Customer support, at its core, is a means to help you resolve common issues you might experience and keep off any possible stumbling blocks. Fortunately, Bindo gives you all the support you need for free. For that matter, the company doesn't outsource this service. With this in mind, be certain that you'll be seeking assistance from the appropriate personnel which is privy to how everything works and has first-hand knowledge to all the technical issues.
A user gains access to the support team, 24 hours a day, 7 days a week. In this case, a merchant can reach the team via email or through Bindo's live chat at their own convenient time. Alternatively, you can contact Bindo via mobile anytime between 9.30 AM to 7.30 PM EST
Bindo's website includes an exhaustive support page which can be put into use in a number of ways. This translates to efficient customer service. Speaking of which, you can use the Frequently Asked Questions (FAQ) section to get answers for the frequent concerns which may come up every so often.
We can't brush off the symbiotic relationship which seems to emerge between Bindo's team and its users. In the interest of clarity, Bindo has a pleasing blog section which enlightens its users more about handling their various operations. While doing a background check, I observed that Bindo's blog section has factual pointers on areas such as;
- Running successful promotions
- Managing your restaurant during the offseason
- Inventory management tips
- Growing your business through social media platforms
- How to sell on Amazon
- How to retain customers
- Tips to always keep your staff happy
The articles are easy to read and include screenshots to make you get the whole point of the subject matter. Alongside this, Bindo offers a free eBook to its customers. The name of the book is, ‘Proven Methods To Grow Your Retail Business in 2015'. Just so you're aware, this book is written by a retail business guru.
This book has the potential to upskill you more on how to;
- Tweak your customer behavior
- Manage your entire inventory in a competent manner
- Know how to handle your time and money in your business
- Be a step ahead of your competitors
- Use mainstream technology to elevate your business to the next level
If you want to know your way around Bindo's functionalities, you can watch their resourceful video tutorials on YouTube. Here, you'll learn a few tips such as how to sort your inventory, operating the register, and how to sharpen your customer engagement skills.
Bindo POS Review: Pros
- It offers a reliable CRM and loyalty program.
- Bindo comes with useful integration features
- A contemporary inventory management platform
- User-friendly dashboard
- The POS handles all transactions quickly
- Advanced invoicing and purchase order techniques
Bindo POS Review: Cons
- There are numerous complaints about Bindo's customer service. Most users claim that the support team is unresponsive if you try to reach them via phone.
- The software doesn't operate well when there's no internet connection.
To the best of my knowledge, I'm certain that making the wrong move in respect to a POS system can be such a deal breaker. In circumstances where the system breaks down out of the blue, this can end up to be brain draining and quite frustrating to the retailer.
Substantially, it's right to say that what a merchant needs, is a point of sale system which takes care of the entire checkout process without any glitches. A customer shouldn't be met with any difficult situation while trying to make an order online. This insinuates that one ought to confirm that they're working with a POS system which is indefectible and close to being perfect.
Looking at Bindo‘s present state of affairs, it seems like it's pretty much capable to do a number of things. The topmost feature we can give much thought to is its inventory management. On the other hand, we can't say that it's the most elite and has everything you'd expect from a standard POS system. All in all, you can use it to sort ordinary errands such as scanning your products, gaining access to the latest reports in real-time, and customize them anyhow you like.
Bindo is suitable for any merchant who's looking out for painless e-commerce integration, wants to make the most out of its automated loyalty program, and is in need of a sturdy POS register. On the whole, Bindo is quite exceptional since it lets you manage more than one store from one single point. All you need is an iPad. No more, no less. Its marketplace is ideal for a small merchant who runs brick and mortar stores.
On the flipside, there are a couple of issues which Bindo needs to look into. Its user interface is a bit sluggish more precisely when the POS is offline. Another gloomy part about Bindo is its monthly activation fee which the users have to pay. Taking everything into consideration, I have reason to believe that Bindo has the capacity to contain a retailer's needs, despite the flaws.