Evercommerce Review 2023: All the Pros and Cons You Need to Know

EverCommerce is a relatively unheard-of concept in the ecommerce marketplace at this point – but it’s quickly generating attention.

Designed to be the leading service commerce platform, Evercommerce promises business leaders a vertically tailored set of integrated SaaS solutions supporting more than 500,000 global businesses worldwide.

Evercommerce is particularly focused on the support and enhancement of service-based companies. If you’re running a gym, a healthcare environment, or even a salon, Evercommerce will have the selection of tools you need.

Let’s see what Evercommerce can do.

What is Evercommerce?

Unlike most tools for ecommerce in the market today, Evercommerce isn’t a dedicated website builder and sales solution. Instead, the company offers tailored curated selections of applications and tools for ecommerce within specific industry environments.

The company, designed to transform commerce for service organizations, wants to build a world-class, scalable, and modular approach to digital transformation. Built specifically for a few set industries, the integrated range of business management, marketing, payment acceptance and customer engagement solutions from Evercommerce help businesses in the service environment to increase retention and accelerate growth.

Evercommerce believes the key to success in any industry starts with having the right software, which is why it builds a perfect mix of software solutions for each vertical. The digital and mobile software applications available from Evercommerce are specifically well-suited to an environment of digital transformation, where customers are looking for more convenient and tech-first approaches to services and sales.

Over the last few years, the latest news on the Evercommerce Inc company has been increasingly positive. Since the Denver Colorado company made it’s $325 million IPO in June 2021, it’s captured the attention of countless companies worldwide. The company has earned millions of dollars in private equity and funding, from groups who support the Evercommerce vision.

Evercommerce employees have skyrocketed in recent years, with CEO Eric Remer currently leading the business towards a new future for digital transformation.

EverCommerce Industry Solutions

EverCommerce helps small businesses (SMBs) and larger brands alike access the tools they need to thrive in a range of different industries. The applications available within the Evercommerce ecosystem feature everything from recruiter software, to HR tools for current employee management, business management software, and more.

Currently, EverCommerce supports a selection of three different industries. Options include:

EverPro: For field services, repair, remodelling, security, home improvement, alarms, landscaping, and disaster mitigation and management
EverHealth: Health services solutions for behavioral health, medical specialists, and general practitioners in a range of environments.
EverWell: Fitness and wellness solutions for franchise and big box gyms, boutique fitness studios, martial arts, dance, and gymnastics facilities, spas and salons.

Other service industries are available through conversations with EverCommerce. For instance, if you reach out to the team, you can also get help building an app-focused solution for automotive repair, pet care, non-profit, education, financial services, and professional guidance.

For all industries, EverCommerce focuses on a selection of specific software solutions, like:

Marketing technology: Integrate digital and offline marketing efforts to generate high-quality leads, increase repeat sales, provide more polished brand experiences, and increase your marketing return on investment.
Business management solutions: Use a host of industry-tailored workflow solutions to meet with the growing demands of tech-enhanced consumers. Simplify billing, streamline daily business operations.
Customer engagement: Use apps to leverage innovative, bespoke customer listening tools, and engagement solutions to enhance customer touchpoints, increase retention and improve your chances of customer loyalty.

EverPro?

EverPro is the intuitive solution from EverCommerce built specifically for companies in the remodelling, home improvement, security, landscaping, field service and repair, and contractor environment. The wide range of solutions available for customers include tools for:

Marketing: Website hosting, digital marketing, website building, local marketing, lead generation and qualification.
Business management: CRM and lead qualifications, appointments and dispatch for field service and project management. Billing and payment processing, security and alarm monitoring, and financial management.
Customer engagement: Customer satisfaction surveys, reviews and reputation management, follow-up via SMS and email, multi-location branded insights.

There a huge selection of applications available from EverCommerce for the EverPro ecosystem, but just some of the options you can choose include:

Qiigo: Digital marketing solutions supporting national franchises across industries with tailoring, consolidating, and managing location-based campaigns.
GuildQuality: Tools for tracking customer satisfaction through surveys and insights, to help companies improve the quality of their work.
Socius Marketing: A full-service search engine optimization solution specializing in organic search optimization, affordable development and search-friendly web design.
Five-star rated: A Home Services Review research firm identifying top-rated local home services companies through comprehensive evaluation strategies.
Invoice Simple: An invoicing solution to generate invoices on any device, leverage pre-built professional templates, and estimate quotes. You can also track and organize tools.
Best Pick Reports: An annual guide featuring independently researched and recommended home providers with excellent reviews.
Keyword connects: High-quality, qualified home improvement leads with exclusive, qualified sales leads and hyperlocal solutions delivering serious ready-to-buy homeowners.
Service fusion: An all-in-one environment for field service management, empowering service providers to offer more efficiency and flexibility to customers
ImproveIt360: ImproveIt360 is a service working with some of the largest brands in the country, offering corporate insights and supporting multi-location solutions for implementation. Call center integration, lead management, project management, and calendar syncing all come together in one package. There’s also integrated payment processing and a mobile app for offline jobs.
33 Mile Radius: A specialist lead generation tool for restoration and disaster mitigation professionals. High-quality insights for leads for all kinds of water damage, fire damage, biohazard and roofing teams.
PulseM: The number one reputation management platform for home services, ideal for connecting with your field employees. You can manage customer service interactions from any device and collect reviews.

EverHealth

As you might expect, the EverHealth solution from EverCommerce is designed specifically for healthcare practices. The selection of applications is designed to streamline common healthcare operations, improving administrative and provider workflows, and improving patient engagement. There are currently more than 72,000 healthcare practices using the applications.

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Like the EverPro segment of EverCommerce, the EverHealth environment offers tools to serve a range of needs, including marketing services (digital marketing, lead generation and local marketing), business management, and customer engagement.

Featured application options include:

PaySimple: PaySimple offers a host of standalone and integrated solutions for service professionals around the country. Omnichannel capabilities range from point-of-sale solutions to mobile payment, ecommerce, and electronic invoicing. There’s also an integrated offering for payment and billing functionality.
AlertMD: This capability gives companies an all-in-one mobile platform for delivering professional billing, and faster revenue cycles. There’s access to various tools for care coordination, communication, and back-office management.
AllMeds: Specifically suited to speciality practices, AllMeds offers access to features like electronic health records for reduced documentation, and revenue cycle management. Practice management tools integrated medical billing and patient data collection are all included.
CollaborateMD: Cloud-based medical billing and practice management software from Collaborate MD ensures companies can access the medical claim payments they need as quickly as possible. Reimbursement tracking and patient payment portals are included.
EMHWare: This application offers companies a comprehensive cloud-based management software for data collection, workflow management, detailed reporting, and centralized appointments scheduling and planning.
EProvider Solutions: The eProvider Solutions system comes with access to a comprehensive claims management tool for medical practices. You can access features for things like patient relations and communications, as well as eligibility querying.
MDTech: A mobile charge capture and patient engagement solution, MDTech enables modern healthcare providers to claim denials, avoid unnecessary billing costs, and increase revenues. The platform includes solutions for charge capture and billing management.
GoodTherapy: A leading online therapist directory, GoodTherapy helps companies to grow with access to membership-based marketing tools and lead generation for behavioral health systems. The online directory makes it easy to access traffic fast.
iSalus: A speciality solution for the medical environment, iSalus provides access to electronic health records for an optimized workflow, integrated billing and payment processing, patient follow up and patient portals
Therapy Partner: The TherapyPartner application helps to reimagine practice management with a host of tools for psychologists and therapists, like patient scheduling, integrated payment processing and a custom client portal.

EverWell

EverWell is the third segment of the Evercommerce offering, targeted at fitness, salon, wellness, and spa professionals. EverWell Solutions support more than 46,000 wellness and fitness companies worldwide. The range of EverWell applications available within the EverCommerce ecosystem cover the three main pillars of management mentioned above: marketing, business management, and customer engagement.

Some of the applications on offer within EverWell include:

PaySimple: An integrated or standalone solution for managing payments. PaySimple offers a range of omnichannel capabilities, including point of sale management, mobile payments, ecommerce, electronic invoicing and recurring billing. There’s also real-time reporting for actionable customer insights and forecasting.
Timely: Designed to enhance business management and booking in the beauty industry, Timely makes it easy to set appointments, and engage customers throughout the service journey. The platform also includes analytics and reporting tools, inventory management, payment processing and employee management.
My PT Hub: An all-in-one solution for coaches, personal trainers, and clubs, the PT Hub application ensures seamless interactions between fitness professionals, trainers, gyms, clubs and their clients, via mobile and web apps. The My PT Hub space makes it easier for professionals to nurture client relationships.
ClubWise: A unified suite of solutions for the health and fitness landscape. ClubWise comes packed with products to increase member engagement and loyalty. There’s in-house direct debit collection regulated by the FCA, prospect management tools, operational services to keep clubs running seamlessly, and app-based QR code technology.
ASF: A complete gym management solution, ASF provides payment processing, customer support, and various other tools to gym companies. You can access enrollment and point of sale software in the same environment where you deal with scheduling, reports, payment processing, and inventory management.
Studio Director: A comprehensive dance studio software solution built specifically for dance and gymnastics companies. Features include everything from class scheduling to attendance management, student communications, report cards, and integrated billing.
SalonBiz: Another all-in-one solution for the wellness landscape, SalonBiz offers online appointment scheduling, pocket apps, and a communication suite to improve the salon’s marketing strategy. Integrated payment solutions allow payments to be taken from the chairside too.
Listen360: A tool for collecting instant, actionable customer feedback. Listen360 has generated more than 28 million insights from companies around the world. Review generation tools integrate with Google and social media platforms, while dashboards provide a long-term view of customer retention.
ClubOS: The Club OS lead acquisition solution grows prospect lists by capturing the most important information about your leads. The technology includes Email and SMS messaging features, automated follow-ups, and scheduling functionality too.

Evercommerce Review: Our Verdict

Evercommerce isn’t your standard ecommerce website builder or payment solution provider. The solution aims to give businesses everything they need to thrive in one convenient package of curated services. On Evercommerce.com, companies can find the services they need to fill certain job titles after the pandemic and manage their jobseekers when they begin to work.

Evercommerce apps can provide startup companies with the tools they need for scheduling their team members, interacting with customers, and unlocking trending marketing opportunities. A wide suite of digital and mobile software applications makes Evercommerce an excellent environment for businesses who want to take their service operations into a new age.

Evercommerce transforms service experiences, making the lives of countless operators and business owners easier than ever. If you’re looking for digital transformation, Evercommerce could be the solution you’ve been searching for.