Handling reviews through WooCommerce, or any ecommerce platform for that matter, can be slightly unorganized.
The same goes for the interface that customers use, where it asks for too much customer information to post a review, or the form requires too many steps to publish.
In this Woo Reviews (by Wiremo) review, we're going to cover a plugin that hopefully mitigates all of your problems with reviews. It's a plugin that improves WooCommerce reviews, so those of you who utilize WordPress and WooCommerce for your online store will have a wonderful solution for customer reviews.
Although the primary plugin covered today works with WooCommerce, Wiremo also supports integrations with the following systems:
Woo Reviews by Wiremo is in existence so that both webmasters and customers are able to handle reviews with ease. The navigation process is smooth, you can adjust languages for different customers, and you can quickly moderate the reviews in the dashboard.
The Woo Reviews plugin has two versions: Free and Advanced. We'll be taking a look at both renditions of the plugin, but keep in mind that a free trial is available if you'd like to get a taste of the premium version.
That said, keep reading our Woo Reviews by Wiremo review to understand its features and see if it's the right review plugin for you.
The Standout Features: Woo Reviews by Wiremo
Full Customization to Match Your Website's Design
The reviews widget resides towards the bottom of your product page (or wherever you want to place it).
This customization tool is one of the best parts of Wiremo since it lets you change everything from star style to button color and button style to review form color. It's all there to match up the form with your website branding.
Bulk Actions for Responding to Customers
Let's say ten people leave bad reviews on your site per month. It's a small percentage for your site, but you'd like to respond and see if you can make it better. Wiremo has a wonderful area with templates and messaging so that you can send responses to any review that comes in. This can be used for both good and bad reviews, allowing you to show your customers that you care.
Wiremo has a wonderful area with templates and messaging so that you can send responses to any review that comes in. This can be used for both good and bad reviews, allowing you to show your customers that you care.
A Module to Request Reviews from Customers
What are the easiest ways to get more reviews for your products? Simply ask! Wiremo provides a customizable email template and a bulk import tool for all of your customers. Basically, it asks them to write a review about the most recent product they bought.
Wiremo provides a customizable email template and a bulk import tool for all of your customers. Basically, it asks them to write a review about the most recent product they bought.
The reviews and ratings are all shown on your product pages, and a customer can click on the social sharing button if they're pleased with your company.
Obviously, this might bring about some bad social shares, but it's at least a chance to see which customers are having problems and where.
The Pricing: Woo Reviews by Wiremo
The cool thing about the Woo Reviews by Wiremo's pricing plan is that many people won't have to spend any money at all. However, you still have that option to upgrade for a small fee to get its best features. The main difference between the free version and advanced is that the number of reviews is limited with the free option. It's not a bad way to get started with reviews for a new store, but chances are you're going to pass the 100 limit rather quickly if your store is successful. Anyway, check out the pricing below to see which features come with each package.
Anyway, here are the pricing plans to see which features come with each package.
- Free – $0 per month for a limit of 100 reviews, basic customization, and a branded widget. This plan doesn't allow you to request reviews from customers. However, you do receive basic customer support from Wiremo.
- Advanced – $9.99 per month for unlimited reviews, up to 1000 review requests per month, advanced customization, the removal of Wiremo branding, review replies, conversations, multi-lingual support, avatar changing, review editing and full support for the integrations and widgets.
The Advanced free trial goes for 14 days, so that gives you enough time to play around with the features and make the decision on whether or not to buy. I'd recommend opting for the free trial when getting started. If it's not for you (or you don't need support for that many reviews,) the option to downgrade to the completely free pricing plan is always there.
I'd recommend opting for the free trial if you're just getting started. If it's not for you (or you don't need support for that many reviews,) the option to downgrade to the completely free pricing plan is always there.
The Customer Support: Woo Reviews by Wiremo
Wiremo provides a quick knowledge base and FAQ section for answering all of your basic questions. Since the plugin is rather intuitive and easy to use, the articles guide you through installation, customization and a few other areas that allow you to accept reviews on your website.
The knowledgebase is organized by platform, so you'd click on something like WordPress or Shopify to proceed to the right articles.
As for the customer support, free plans get the basic support, which basically means email and knowledge base assistance.
The Advanced customers gain access to a live chat box and 24/7 customer support. This includes integration support for whichever platform you're trying to get the widget on. You'll also get widget support throughout the time you pay for the tool.
Other than that, you can give Wiremo a call or send them an email. It seems like the company has most of the support areas covered, which is rather impressive for such a simple plugin.
Finally, Wiremo has some social media pages and a blog as well. You'll find tutorials, product updates, and tips on how to get more reviews and manage the reviews from your customers. Overall, the Wiremo website is a solid resource coming from experts trying to help you along your ecommerce journey.
Overall, the Wiremo website is a solid resource coming from experts trying to help you along your ecommerce journey.
Who Should Consider Woo Reviews by Wiremo?
The Woo Reviews plugin should definitely be tested by everyone on the WooCommerce platform. The plugin only takes a minute to install and configure, and the customization tools are far better than other plugins I've tested.
Not only that, but you get the handy free trial, along with a free plan if you want it. The advanced features are great for requesting reviews and completely customizing your interface.
I also like Wiremo for those on platforms like Squarespace and Shopify, so give it a try today. There's no money required up front. If you have any questions about this Woo Reviews by Wiremo review, let us know in the comments section below.