Chargebee vs Chargify (Nov 2020): The Battle of The Recurring Billing Platforms

Is One Better Than the Other?

Any business owner, big or small, knows they have to get their billing system in order – and there’s no better way than using a recurring billing platform if you want speed, accuracy, and reliability.

So, we’re going to look at two big players in the market: Chargebee and Chargify. More specifically, who they are, their core features, pros, cons, pricing, and integrations. By doing this, we hope to give you a better idea of which of these two solutions best suits your business needs.

So, let’s move on quickly and dive into the details of this Chargebee vs Chargify review.

Who’s Chargebee?

Chargebee vs Chargify

Chargebee is software aimed at solopreneurs, mid-sized, and larger businesses. It makes it simple to automate billing, recurring payments, subscription billing management, accounting, taxes, and generate reports and analytics. Chargebee’s features are tailored to help businesses deal with differing financial priorities as they grow.

This platform can fully integrate with your existing tech to ensure your sales, marketing, customer experience solutions, etc., fits in nicely with your payment cycle.

For more information about who Chargebee.com, check out our full Chargebee review.

Chargebee vs Chargify: Chargebee's Core Features

Chargebee vs Chargify

Chargebee's most noteworthy features are as follows:

  • Invoicing tools
  • Calendar billing
  • Credit notes
  • Payments and checkout methods
  • EU VAT support
  • Email management tools
  • Access to alternative payment methods such as ACH, PayPal, Braintree, Amazon, SEPA credit and GoCardless
  • Reporting tools – including tax and abandoned cart reports
  • You can customize user roles and permissions for your team members.
  • You can customize themes for hosted pages.
  • Fraud management
  • Dunning
  • Email templates
  • Customer support

Chargebee vs Chargify: Chargebee Integrations

Chargebee vs Chargify

Chargebee boasts a generous list of add-ons, which are split into the following categories: sales, customer support, finance, marketing, reporting and analytics, collaboration, and eCommerce.

Some of their more popular integrations include:

  • Hubspot
  • Zendesk
  • Xero
  • Zapier
  • MailChimp
  • Slack
  • Salesforce (Great for customer management!)
  • Stripe
  • Shopify

…And there's plenty more to choose from.

Chargebee vs Chargify: Chargebee’s Pros and Cons

Here are just a few of the reasons why we think Chargebee is worth exploring a little more:

The Pros 👍

  • Ease of use is at the heart of this cloud-based platform.
  • It offers a free plan if you’re a startup making less than $50k a year.
  • There are tons of integrations you can download and use to boost Chargebee's overall functionality.
  • It has a wide choice (32 in total!) of payment platforms, including PayPal, Stripe, and GoCardless.
  • You can offer customers a self service portal, where they can manage their subscriptions and customer details with just a few clicks.
  • Its dashboard is nothing short of intuitive – so you can check your revenues with just a glance.
  • It offers customers phone and online support.
  • It's secure. Your data is kept safely in safe data centers that protect users from man in the middle (MITM) cyber attacks or distributed denial of service (DDOS).

And now for the less favorable aspects of Chargebee…

The Cons 👎

  • There’s no free trial, although you can ask for a free demo.
  • Price plans are expensive unless you’re a startup, so as soon as you hit more than $50K in yearly profits, you’re in for a significant business outlay.
  • It’s not optimized for mobile use, which can make life difficult if you work on-the-go.
  • One customer disliked that you have to change your password every 90 days.
  • Some users complain that the dashboard isn’t as user friendly as other platforms. However, it may be that because the platform has tons of features, users find this overwhelming at first.

Chargebee vs Chargify: Chargebee’s Prices

Chargebee vs Chargify

There are three price packages to choose from: Rise, Scale (the most popular), and Enterprise. You can pay either monthly or annually, and if you do the latter, it’s cheaper.

Here are a few details about each price plan:

The Rise Plan

Costing $249/mo if paid annually, it’s aimed at agile businesses moving from traditional spreadsheets to automation and hoping for rapid business growth.

This plan is best suited for businesses generating $600,000 in annual revenue and 0.6% of overage revenue. This plan gives you:

  • Unlimited payment gateways
  • You can register ten users.
  • You can handle tax across multiple regions.
  • SaaS metrics
  • Xero, QuickBooks, Salesforce, and Avalara integrations
  • Chargebee RevenueStory

The Scale Plan

This will cost you $549/mo billed annually and is aimed more at businesses that want access to deep integrations and in-depth analytics. The Scale plan is designed for organizations generating an annual revenue of $900,000 and 0.9% of overage revenue.

If you go for this plan, you get everything in the Rise plan plus:

  • Advance invoices
  • You can register 25 users.
  • Custom user roles
  • Multiple payment methods
  • Multiple tax profiles
  • Priority phone support
  • NetSuite & Intacct integrations

The Enterprise Plan

Finally, the Enterprise Plan is a custom package, so no prices were available to see at the time of writing. You'll have to contact Chargebee directly for a quote. It’s really for bigger businesses with more complex revenue streams and compliance needs.

Here, you get everything listed in the Rise and Scale plans and:

  • You can register unlimited numbers of users.
  • White glove customer support from setup, migration, and beyond

Who’s Chargify?

Chargebee vs Chargify

Chargify is also a platform that describes itself as the only “billing and subscription management solution built for B2B SaaS companies.” It offers users billing, accounting management, analytics, and reporting functionality, subscription management tools, and, like Chargebee, a long list of integrations.

Chargify has a variety of pricing options available. The one you opt for will most likely depend on your business size. They have programs catering to everyone, from entrepreneurial startups to small businesses and larger enterprises. However, like Chargebee, this software undoubtedly focuses on recurring billing and subscription management, emphasizing decreasing churn.

Chargebee vs Chargify: Chargify's Core Features

Chargebee vs Chargify

Here’s a glance at Chargify’s most noteworthy features:

  • Billing tools including automated billing
  • Revenue optimization features
  • Dunning management
  • Revenue recognition
  • Revenue forecasting
  • Customer churn tracking
  • Analytics and reporting functionality
  • Personalized billing
  • Tracking for the performance of your subscription packages (including cancellations)
  • Order management
  • A dashboard that provides you with real-time insights

Chargebee vs Chargify: Chargify Integrations

Chargebee vs Chargify

Like its counterpart, Chargify also offers multiple integrations that are categorized as follows: accounting, analytics, CRM, customer support, eCommerce, forms, marketing, messaging, sales tax, and workflow automation.

Here’s just a few of the plugins on offer:

  • Zendesk
  • Quickbooks
  • Shopify
  • Authorize.net
  • Hubspot
  • Salesforce
  • MailChimp
  • NetSuite
  • Zapier

Chargebee vs Chargify: Chargify's Pros and Cons

Now, let’s take a look at some of Chargify's pros and cons:

The Pros 👍

  • You're not tied into any lengthy contracts
  • There are lots of integrations for you to download and use
  • 24/7 phone support
  • You get access to a real-time dashboard
  • You get access to Chargify's API, so if you have the coding smarts, you can tweak the platform to make it your own
  • There's a free trial
  • It handles most billing scenarios – monthly, trial periods, automated billing…to name a few!
  • High-security levels are in place to protect your data, including PCI DSS Level 1 compliance.
  • Some user reviews report that they like the reporting functions
  • Dunning automatically handles any missed payments from debit or credit cards.

The Cons 👎

  • Fees can be expensive (like Chargebee)
  • Some reviewers found it hard to set up with a lot to manage on the dashboard

Chargebee vs Chargify: Chargify Prices

Chargebee vs Chargify

Chargify has four pricing plans to choose from: The Starter plan, Scaling plan, Success plan, and the Specialized plan. Prices are listed monthly. Let’s take a look at each package, in turn, to see what they have to offer:

The Starter Plan

This costs $149 a month with 1.5% on overages. Here you get access to:

  • One live site
  • You can register up to five users
  • Reporting and analytics (these come in handy for monitoring the lifecycles of your subscribers)
  • Service and support
  • Billing features
  • You can bill for one-time charges

The Scaling Plan

Costing $299 a month, the Scaling plan includes $50,000 a month of revenue and 1.0% of overages. The Scaling package is aimed at businesses that need to manage fast growth and a changing marketplace.

For this, users get:

  • Subscriber relationship management
  • You can register up to ten users
  • Five live sites
  • Subscription and usage pricing models
  • Account activity tracking
  • Advanced sales tax automation
  • Hosted signup pages

The Success Plan

Aimed at businesses that want to entice new and existing customers with offers/promotions to stay ahead of their competition. It sets you back $499 a month, and, like the Scaling Plan, it includes $50,000 of revenue and 0.9% of overages.

The Success plan offers everything in the Scaling Plan plus:

  • Unlimited product configurations
  • You can register up to 25 users
  • 20 live sites
  • Advanced MRR and churn analytics
  • Trial to paid subscription insights
  • Marketing campaign attribution
  • QuickBooks Online and Xero integrations

The Specialized Plan

Lastly, the Specialized plan has no set price. Instead, you have to contact Chargify to get a quote tailored to your business's specific needs. It’s the most expensive plan and best suited to larger businesses reliant upon automation and deeper analytics.

It offers all the features listed in the Scaling and Success plans, plus:

  • Revenue operations
  • You can register unlimited users
  • Unlimited live sites
  • Manual payments
  • Predictive forecasting
  • Sales and vendor commission
  • Multi-layer account configuration
  • Netsuite and SalesForce integrations

Chargebee vs. Chargify: Which Billing Software Will You Opt For?

Now you’re at the end of our Chargebee vs Chargify comparison; hopefully, you’re ready to make a decision on which software best suits the needs of your subscription business. Alternatively, maybe you’re thinking about diving into another comparison with one of the other competitors, such as Zuora, Recurly, or Zoho subscriptions?

Whichever subscription management software you go for, we’d love to hear all about it. Let us know in the comments box below!

Rosie Greaves

Rosie Greaves is a professional content strategist who specializes in all things digital marketing, B2B, and lifestyle. In addition to e-commerce platforms, you can find her published on Reader's Digest, G2, and Judicious Inc. Check out her website Blog with Rosie for more information.