It can be frustrating when you try to publish your print-on-demand (POD) items on Printify and the platform responds with a publishing error.
In most instances, the system responds with the “Sorry we couldn’t publish this product” error. In other cases, it could be files not uploading on Printify.
So, what causes this problem, and how can you fix it? A publishing error on Printify can occur due to several reasons. Some are caused by technical glitches while others are due to your inability to use the platform properly.
These errors force some vendors to look for alternative platforms like Printful for their POD drop-shipping businesses. But before you make this drastic decision, it’s important to understand the benefits of Printify versus Printful.
For instance, consider how you will fulfill bulk orders with Printify (or Printful). Also, check if you’re getting the same publishing errors on both. Regardless, it’s important to understand what causes these errors and what you can do about them.
Main Causes of Publishing Errors on Printify
File Format Issues
Printify has precise requirements for file formats and scopes for the designs to be used by vendors when uploading their products. If the file you want to upload doesn't meet these requirements, it could result in a publishing error.
So, you need to familiarize yourself with the acceptable file formats and picture dimensions. For instance, if you’re uploading product images, you can use JPEGs because the platform accepts these in both RGB and CMYK color spaces.
The platform converts designs to the RGB color space and gets rid of the profile for internal activities. Note that Printify only accepts PNG images and designs in RGB.
Incomplete Information
Ensure that all the required information has been provided when publishing products on Printify. Any missing details or incomplete product files can lead to a publishing error. Go through all the fields that need to be filled out and ensure nothing is missing or entered incorrectly.
Technical Problems
Sometimes, the error might simply be due to a temporary technical issue on the platform's end. It could be a server problem or a bug in the system. Unfortunately, there’s nothing you can do to fix this yourself. You can reach out to Printify’s technical support team and ask them to check the issue.
Unstable Internet
Poor internet connection can result in publishing errors when you’re trying to upload your products on Printify. Large images and designs require more bandwidth to upload successfully.
If you’re having publishing errors, check that you have a stable and optimized internet connection. You might also have to upgrade to a higher internet package to enjoy a stronger connection.
Surpassed API Limits
Although you can use the Printify API to automate processes and integrate the platform with your systems, you may see publishing errors when you exceed API limits.
Account Issues
Publishing errors can occur because of issues with your Printify account. For example, if you choose the wrong or unsupported payment method, you won’t be able to upload products.
Furthermore, if your payment account has issues, you may not be able to publish any products until that’s resolved. So, make sure that your account is properly set up and your payment information is correct.
Account Integration Glitches
If you’re trying to integrate your Printify account with an online marketplace like Shopify or Etsy, you might experience integration problems‒especially if Printify doesn’t publish directly to the other platform.
The Bottom Line
Overall, publishing errors on Printify are rare, but it’s important to double-check the entire system when you encounter an error.
Ensure that all publishing requirements are met before you finish the upload. If the error is a result of a technical issue, contact the platform’s technical support team for help.
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