It's no exaggeration to say that SaaS or ‘software as a service', has become an everyday essential for doing business. From sales and marketing to accounting and finance, it’s hard not to join the SaaS bandwagon.
With the incredible growth of these platforms, there's an increasing need for businesses to adopt these technologies. Yet little is mentioned about how teams can learn and implement this software to work best for their business.
Enter – Hopps.
Hopps is the next step in curated learning. It’s designed specifically for businesses looking to optimize how they use their SaaS solutions. From Google ads experts to Shopify pros, there’s little you can’t find on this platform.
In short, it’s an easy way to empower your team with instant, on-demand problem-solving.
In light of that, we're digging into what makes Hopps so unique and whether it's the right choice for your business. More specifically, we’ll cover Hopps' key features, pricing, and FAQs.
There's lots to discuss, so let’s get started.
Hopps Review: About Hopps
Founded in 2020, Hopps is a LA-based company in the labor marketplace space. They offer a cloud-based service that matches teams and individuals looking for expert help with popular software platforms.
Hopps allows you to access instant online help sessions with industry professionals. This makes it an excellent service for anyone looking for specific knowledge, training, and/or real-time problem-solving concerning a wealth of platforms and tools.
The service is easy to use. You sign up with a problem or area you need assistance with, then wait just three minutes to be connected with an expert.
Hopps Review: Hopps Key Features
Hopps’ key service is connecting you with experts via live video call. These professionals will be able to answer your questions and provide assistance with your SaaS needs. Below, we’ll explore this in a little more detail:
Hopps’s vetted experts provide knowledge in a range of commonly used SaaS tools. There are over 25 SaaS you can ask about. We won’t list them all, but some of the most popular tools include:
- Facebook ads
- Google ads
- Google Analytics
- Google Tag Manager
- Instagram ads
The list goes on…
Within each topic category, you can request instructions on:
Experts can also provide tailored advice based on your own requirements.
Hopps’s experts are selected and vetted based on experience, years of service, and specialty. In fact, the acceptance rate for Hopps experts is less than 10%, so you can rest easy knowing you’ll receive a high standard of knowledge.
Before rushing in and connecting with an expert, Hopps provides a resource page from which you can find answers to commonly asked questions. Here, you’ll find hundreds of video tutorials on all the aforementioned tools.
Besides each video, you’ll find a list of experts available to help. Select an expert, view their credentials and ratings, and ask your questions or book a session. Every expert’s profile provides a breakdown of their expertise, qualifications, and experience.
1-1 Live chat
The one-on-one chat service lets you dial in an expert directly to your screen. You can choose to schedule a meeting now or later. With the ‘now’ option, you’re connected within three minutes.
After Hopps’s AI matches you to the right expert, you can converse with them and share your screen via live chat. You can also send files, record sessions, and add team members to conversations. If you want to work with the same expert again, you can schedule further meetings.
Sessions are timed with call credit, and you can see how much credit you have left in real-time, allowing you to monitor how long the session will last.
Best of all, you get guaranteed answers or your money back!
Hopps Review: Hopps Customer Service
It’s worth noting that all Hopps experts are based in the US and available only between 6 am and 6 pm PST. You can submit a request anytime. However, meetings must be scheduled within these operating hours.
If you’re not ready for a session and just want to ask a few more questions about Hopps’s service, you can email the Hopps team directly or via their contact form. You can also get in touch via live chat on their website.
Hopps Review: Pricing
Hopps has two pricing systems:
- You can pay for call credits which deplete when you’re in conversation with an expert.
- You can opt into a paid plan with additional perks, features, and discounts on calls.
With that in mind, here’s how much Hopps will set you back:
Hopps’s Credit System
Users must buy calling credit through their account portal to access Hopps experts. Unfortunately, Hopps doesn’t state the cost of credits.
For individuals, you can purchase however many credits you need ahead of time, which then deplete during your session. Therefore, how much you pay depends on how long your session is.
In contrast, teams specify how many credits they want to purchase per month for a recurring subscription.
The credit system ensures you don’t end up spending more than you budgeted for.
Starter – Free plan
This plan is designed for entrepreneurs wanting guidance and mentoring. Hopps allows you to register, browse experts, and set up meetings for free.
The Starter plan also provides access to instant or scheduled sessions that can be recorded for later viewing. You’ll need to have purchased credits for your account before you can enter any session.
However, it’s worth noting the free plan doesn’t allow multiple users to join sessions.
Plus – $49 a month
You’ll get a 20% discount on session booking with the paid plan.
Like the Starter plan, you can book sessions instantly or schedule them for a later date. You can also record sessions.
Unlike the freemium version, you can invite unlimited users to join your call. As such, this package is best for teams who need on-demand guidance and expertise.
With the Plus plan, you also get your own dedicated customer service rep to help you navigate Hopps’s service.
Hopps Review: Hopps Pros and Cons
Before we wrap up our review, here are the main benefits and downsides of using Hopps.
- Access to free resources
- It’s free to signup
- Hopps experts are U.S.-based and thoroughly vetted
- Access to on-demand guidance
- Hopps covers a wide range of topic areas
- You can record sessions
- Hopps’s premium plan is excellent for team training
- Sessions can be recorded to rewatch
- No downloads necessary, everything happens in browser
- Credits can be a bit confusing
- The video resources only offer short snippets
- The video resources cover some important tools, but there are many platforms you won’t find any information on.
- Hopps is still pretty new, there isn’t much feedback available
- Some experts have no ratings
- Experts are only based in the US, with limited operating hours (6 am to 6 pm PST)
Hopps Review: FAQs
Still, have questions? We’ve got you covered. Here are some of the most frequently asked questions about Hopps and its services.
What happens if you miss your session?
Even the best-laid plans occasionally go awry. But, if you fear you might have to miss a scheduled session, you’re responsible for canceling it as soon as possible. This allows Hopps to free up the expert in question for other customers.
You can cancel by logging into your account, navigating to “Upcoming Sessions,” and clicking the cancel button.
Suppose you miss a session without rescheduling or canceling in advance. In that case, you’ll be charged a $10 missed session fee as compensation for the expert’s time.
I don’t know what type of session I need – what do I do?
If you’re unsure where to begin, the Hopps support team can help by recommending what you might discuss in a session and direct you towards the right experts for your existing tech stack and associated problems.
Just get in touch via email or live chat and explain which questions you need help with and which platforms you’re already using.
Who is Hopps best for?
Hopps is best for businesses just starting to develop their tech stack and planning ahead for the future. As such, Hopps is ideal for start-ups and solopreneurs trying to expand their business. It’s also helpful for small businesses that might not have a SaaS expert on their team, especially if they utilize a wide range of tools to streamline complex business processes.
Hopps Review: Our Key Takeaways
The wide variety of SaaS available today has ensured businesses can access endless functionality without writing a single line of code or investing in complex IT frameworks.
However, there’s seldom an expert available in the office that can help untangle any issues, answer all your questions, and/or figure out how all these tools should connect.
Hopps provides a solution to this problem by providing access to vetted experts anytime you need them. Outsourcing for advice ensures you only pay when a problem arises. Furthermore, Hopps’ vetting system ensures only trustworthy professionals answer your questions. In addition, with their easy scheduling system, you can be sure you’ll have someone in your corner when it suits you best.
In summary, we recommend signing up and scheduling a session to see if Hopps works for you.