FAQ

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Shopify basics

If you’re just getting started with ecommerce, it’s common to have a lot of questions. Here are answers to the most frequently asked questions.

What is Shopify?

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Shopify is an online ecommerce platform that allows anyone to easily create, manage, and run an online store.

How much does it cost to use Shopify?

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Shopify pricing depends on the plan you choose, your payment processor, and the billing period. Here’s a simple pricing calculator to help you estimate the cost of using Shopify.

Which Shopify plan is the best for a new store?

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The Basic Shopify plan is usually the best fit for a small business that's just getting started online. It costs only $29 when paid monthly.

Do I need a credit card to start a Shopify trial?

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No. Shopify has a 14-day free trial with no strings attached. You can test the system, see how you like it, and even build your store and make it visible to the public. You get to do all this without entering your credit card details.

Do I need a business license to sell on Shopify?

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According to Shopify – “Depending on the type of business you run, you may need a local, county, state, or federal license – or none at all. Where your company is located will determine the type of license you need and where to obtain it.”

Can I use PayPal on my Shopify store?

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Yes, store owners can accept payments via PayPal through their Shopify stores.

How many products can I sell on Shopify?

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Shopify doesn't limit the number of products you can have on your online store. You can sell unlimited products on every Shopify plan.

Are there any limitations on sales and website traffic?

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There are no restrictions or fees associated with how popular your store can get. You can receive unlimited visitors and unlimited orders/sales on all Shopify plans.

Our service

If you want to know more about Ecommerce Platforms' products and services, take a look at these frequently asked questions.

What is the Custom Store service?

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Custom Store by Ecommerce Platforms is a store setup service that helps you get your store up and running quickly and easily.

Our team of experts will set up your Shopify account, build your brand, customize the store design, add products, install apps, and make sure everything is ready for you to start selling.

With Custom Store, you can have a fully functional store up and running in as little as 24 hours.

What's included with your plans?

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With every Ecommerce Platforms plan, you get the following:
1. Shopify store setup
2. supplier details
3. brand logo
4. .com domain name (1 year)
5. starter guide
6. email templates
7. personal store manager

What is not included in your service?

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We provide you with all the tools and resources that you would need to launch your online store quickly and headache-free. That being said, because we only charge a one-time fee, there are a couple of features that are not included in our service.

We do not:
1. Provide personal support after the transfer of ownership.
2. Create your account on the suppliers' websites.

Do you provide supplier details?

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Yes. If you're looking to start a dropshipping store, we'll provide you with a vetted list of reliable and fast dropshipping suppliers. These suppliers have been tested thoroughly to meet the high standards required by your customers.

Please note, these suppliers work independently and have their own acceptance policy and terms of service. We have no control over this, and hence, cannot guarantee your acceptance on behalf of these suppliers.

When will I get my store?

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48 hours. We believe in quality and speed. Once you have made the payment, we will do our best to deliver the store as soon as possible, without compromising the quality. That being said, with our previous orders, the delivery time averages around 48 hours.

Will you teach me how to run my store?

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Our bundle includes a starter guide created for this purpose alone. It will help you understand the intricacies of ecommerce, dropshipping, and Shopify, allowing you to run your store on your own.

Will I have 100% ownership?

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Absolutely. When we deliver the store to you, we transfer the ownership rights. You become the sole owner of the store.

Will I be able to manage my store on my own?

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Yes. The user-friendly store interface makes it effortless for anyone to manage the storefront. Additionally, we also provide you with a starter guide to make it even easier to manage your store.

I am buying the bundle. What else do I need to start?

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A Shopify plan. We provide you with everything you need to start your Shopify store. But for our theme to work, you must subscribe to a Shopify plan.

Billing & refunds

If you need specific answers about our billing policy, invoicing, or refunds, have a look at these questions.

Is there any additional fee that I will have to pay you?

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No. You only pay a flat, one-time service fee to Ecommerce Platforms. However, you are required to pay a monthly fee to Shopify.

Am I in a contract with you?

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No. You only pay a one-time, flat fee for our services. There are no contracts or recurring charges from our end.

What is your refund policy?

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We offer a 30-day money-back guarantee. Our goal has always been to create a happy, thriving community of store owners and entrepreneurs. If you are not satisfied with our bundle, contact us within 30 days of placing your order to allow us to resolve any issues. If the problem is still not resolved, we will give you a full refund.

However, we may deny a refund in the following situations:
1. You are past the 30-day refund policy.
2. You have changed your mind about your plan.
3. You bought a plan by mistake.
4. You request a refund based on your store sales.
5. You don't want to subscribe/use Shopify.
6. You are not approved by the supplier.

What payment methods do you accept?

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We accept all major credit cards, debit cards, and local payment methods. If you have a special request, contact our support team, and we will do our best to cater to your needs.

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Our promise

With you, at every step

At Ecommerce Platforms, we're passionate about your success. That's why we have a team of dedicated store managers ready to help you throughout. With our experienced managers and experts constantly by your side, you’ll never be alone in your ecommerce journey.

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Cata and his colleagues managed to help me find the best tools to manage my website, even though I am far from technical.

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