ShipMonk | Order Fulfillment

Name: ShipMonk | Order Fulfillment
Brand: ShipMonk
Rating: 4.6 (124 reviews)

Free to install. Additional charges may apply.

Rating (4.6)

Reviews

124

Developer

ShipMonk

View demo store

About this app

Launched

December 15, 2017

Languages

English

Growing brands trust ShipMonk's 3PL platform to master their shipping and fulfillment operations.

ShipMonk’s powerful 3PL platform provides a simple solution for omnichannel ecommerce businesses of all sizes aiming to master their fulfillment challenges. Our in-house, tech-enabled fulfillment centers are supported by the most advanced order, inventory, shipping, and warehouse management software in the industry. Paired with transparent billing and leading customer support teams, with ShipMonk your business will stress less and grow more!

Designed to help brands take a proactive approach to shipping and fulfillment.
Take advantage of ShipMonk's heavily discounted carrier shipping rates.
Dedicated Happiness Engineers make sure your account gets the support it needs.

Pricing

External charges may be billed by ShipMonk separately from your Shopify invoice. Learn more

Free to install

Pick & pack fees, shipping, and storage costs.

Free to install

Pick & pack fees, shipping, and storage costs.

All charges are billed in USD. See all pricing options

124 reviews

Overall rating

4.6

Counts per rating level

79% of ratings are 5 stars
98
4% of ratings are 4 stars
5
0% of ratings are 3 stars
1% of ratings are 2 stars
1
16% of ratings are 1 stars
20

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.

Feedback submitted

Merchants appreciate this app for its efficient and user-friendly interface, providing valuable metrics such as stockout days and low inventory levels. The customer service is highly commended for its responsiveness and professionalism. The app handles large order volumes swiftly and offers transparent, competitive pricing without minimum monthly order quotas. Merchants also value the custom services, real-time warehouse updates, and discounted shipping rates. The onboarding process is simple with dedicated support. Continuous improvements to the software and operations are also noted. However, some merchants reported issues with inventory updates and shipping delays.

April 26, 2024

No problem with the App, but awful, awful customer service. Stay far away.

The service while using the app was ok. They're a little expensive, and a bit slow. But mostly good enough.

When we decided to stop the service, they were a disaster. First they failed to get our inventory ready in time for pickup, then they continued to charge us after we closed our account.

If our customer service experience so far is any indication, we'll end up needing to take them to small claims court in order to recover our money.

My advice, if you must use ShipMonk, is to use a credit card that offers a "virtual card" feature, so that you can prevent them from billing your after you close your account. I have such a feature, but sadly didn't use it.

Better, though, is to avoid them altogether. There are other 3PL companies that don't have these issues.

Pottery Awesomeness

United States

11 months using the app

April 15, 2024

We switched to ShipMonk after a disasterous year with another fulfillment center. ShipMonk is accurate and speedy, and incredibly responsive to all my requests and needs. They cost more for sure, but it's totally worth it to have our orders processed correctly. We are looking forward to growing our business further now that order fulfillment is going so smoothly.

Huggalugs

United States

10 months using the app

April 15, 2024

Our collaboration with Shipmonk's warehouse has been absolutely outstanding. Order fulfillment is seamless, with remarkable effectiveness and efficiency, complemented by exceptional customer service. Special thanks to our Happiness Engineer, Sarah, who supports us in all aspects and provides the best top-notch customer experience!

Somavedic USA

United States

Over 4 years using the app

All reviews