LiveChat 评论(2024 年):干净的实时聊天和潜在客户开发,价格优惠

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Live chat boxes are so beneficial to both ecommerce companies and customers that you’d be leaving money on the table if you didn’t have one.

LiveChat 是一款功能强大 在您的网站上获取实时聊天模块的解决方案,其中包含潜在客户生成工具、代理评级选项等。

该 LiveChat 评论, we’ll talk about the best features to look forward to, what you can expect to pay for the program, along with some other informat离子如何 LiveChat 堆积在客户服务部门。


After that, we’ll explain which companies should be using LiveChat 以及哪些功能更可能使您选择 LiveChat 超过另一个竞争对手。

总体来说,整点 LiveChat 是减少客户支持团队和客户之间来回发送的电子邮件数量。

People won’t have to sit in long queues and sift through threads of emails. You also have the opportunity to interact with customers on your website, without waiting for them to contact you first.

It’s an excellent chat module, and combined with the lead generation tools and decent pricing, it might be one of the best live chat solutions on the market.

继续阅读以了解更多信息!

LiveChat 特征

当您考虑实时聊天解决方案中需要的功能类型时,您会想到哪些项目?

Off the top of my head, I’d want a customizable interface, tools for getting ratings from customers, and the option to interact with customers while on the go.

幸运的是, LiveChat checks off all of these requirements and more. Let’s take a look.

客户优先权

Some customers on your website require more attention than others. Sometimes you have so many chats going on at once that you don’t know which customer is asking for advice or which ones are confused on your website.

LiveChat 有一个很棒的功能,可以在所有客户资料旁边显示一个圆圈。显示不同的颜色来指示哪些客户正在提出问题。

It also breaks down which customers are active on your site and potentially looking to make a purchase. This way, you’re not wasting time trying to talk with people who don’t need help.

You’re also delivering the fastest support to those who actually need it, making it look like you’re constantly on your toes and ready to assist people.

自定义聊天框的外观

Chat box customization isn’t always that big of a deal right from the start, but eventually, you want to brand your box to fit your website.

甚至还有一些优秀的工具可以对默认设置进行全面修改 LiveChat design. For instance, you might want to add your company’s logo or change the colors to fit what your customers are used to from your company.

If you look at the screenshot below, you’ll notice that the design on the right minimizes the chat box but provides a creative badge to tell customers that the live chat is just a click away.

您的代理商的等级

在某些时候,您希望开始了解客户支持代表的表现。分析员工的一种方法是要求客户对每次聊天进行评分。

因此,每个聊天模块都会显示一个“竖起大拇指”/“竖起大拇指”区域,以提供快速反馈选项。

You’ll learn about the agent stats further down in this article, but this is one of the ways to keep tabs on your agents and try to figure out ways to improve your customer support.

移动客户支持

移动聊天通常在我的实时聊天必备功能列表的顶部 plugins 和应用程序。 LiveChat doesn’t dissapoint, since it has applications for Windows, Mac, iOS, and Android.

这样,客服人员可以在办公室开始对话,然后跳上回家的火车,并仍然为该人提供帮助,而不会丢失任何对话。

由于许多客户支持代表现在在家工作,并且公司提供 24/7 支持,因此这是您的武器库中的绝佳工具。

我还喜欢小型企业的移动聊天功能,因为客户支持通常来自有很多其他事情要做的创始人。

管理代理的统计信息

LiveChat 为经理提供全面的统计数据和报告,以分析和了解客户支持团队的表现。

您会收到衡量客户服务效率的图表,以及format关于您的代理被评为差评的频率。

下面的屏幕截图详细列出了贵公司在一段时间内的聊天次数,并且该图表分享了客户支持票证的详细信息。

我最喜欢的一点是你可以看到平均响应时间和你的整体票证满意度。这些细节可用于多种目的。

First of all, you have a chance to review how well agents are doing and potentially make hiring and firing decisions based on that. In addition, you’re able to see what’s going wrong and work to improve your response time and other elements as your brand grows.

LiveChat 定价

LiveChat 网站有一个注册免费帐户的区域。 此免费试用期为14天,因此您有机会测试这些功能,并最终开始支付,如果您认为它符合您作为公司的需求。

After that, the pricing plans seem pretty reasonable. The best part about this pricing is that you don’t pay per agent, but rather the number of agent seats being used.

因此,如果您愿意,您可以为代理创建五个帐户,但最终只使用其中两个帐户。这两个代理是您唯一需要付费的代理。

Here’s what the pricing plans look like:

  • 启动级 – 每个登录的代理每月 20 美元。 该计划非常适合小型企业和在家办公的人。
  • 团队 – $41 per month per logged in agent. You’d jump up to this plan if you have a fulltime support team.
  • 企业 – $59 per month per logged in agent. If you’re running a complete customer service department, this is the plan for you.
  • 企业 – 该计划最适合财富 500 强公司,您需要致电以获得报价。

Please note that all of the prices listed above are for if you were to pay for a yearly plan. If you’re only interested in paying on a monthly basis, the monthly pricing increases a little.

Overall, it’s a 15% discount when you pay for a year in advance.

除此之外, LiveChat doesn’t have any other fees during your time as a member. It’s about as transparent as you can get. It’s nice to see that LiveChat doesn’t try to get you with any extra upgrades or add-ons.

LiveChat 评论:客户支持

LiveChat 销售客户支持工具,那么来自该公司的支持是一流的,这是有道理的。

首先, LiveChat 博客具有各种formation 和有关改善客户服务和使用潜在客户生成技巧来吸引更多客户的文章。

可以找到专家市场来寻找和雇用声誉卓著的专家divi可以帮助您完成转换,市场营销,客户支持等工作的双打和公司。

实时聊天框也显示在 LiveChat 网站,这样您就有机会随时与某人交谈。 该聊天框全天候24/7,是的,实时聊天公司确实使用自己的产品。

除此之外,还提供了“帮助和支持”页面,其中包含常见问题解答、知识库文章和其他文档,您可以搜索并完成自己的研究。

There’s no phone support, but the LiveChat 该网站包含指向网络研讨会,文档,市场,API文档等的链接。

最后, LiveChat 有几个社交媒体页面供您了解公司的最新动态。

谁应该考虑 LiveChat?

LiveChat has all the tools you’ll need for running an efficient customer support ticketing and chat operation. The main factor to think about is pricing.

14 天免费试用非常适合测试 LiveChat 出来,而且 20 美元的 Starter 计划对于那里的小公司来说相当便宜。

所以, LiveChat 定价是准确的,但您还可以访问应用程序和专家市场。

This way, you can expand the functionality of your chat boxes and potentially reach out to developers or lead generation experts who know what they’re doing.

The apps marketplace has options for chatbots, analytics, CMS, email marketing, and more. It’s not too often you stumble upon a chat box app with a large marketplace like this.

如果您对此有任何疑问 LiveChat 审核,请在下面的评论中告诉我们。

Joe Warnimont

Joe Warnimont 是一位芝加哥作家,专注于电子商务工具、WordPress 和社交媒体。 不钓鱼或练习瑜伽时,他会在国家公园收集邮票(尽管这主要是给孩子们的)。 查看乔的投资组合 联系他并查看过去的工作。

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