Shipbob vs Easyship: A Complete Comparison

In today’s Shipbob vs Easyship review, we’re taking a closer look at two of the top fulfillment solutions designed to empower ecommerce business owners. Ultimately, shipping products to customers quickly and efficiently is one of the most important parts of running a successful store.

In an era of solutions like Amazon Prime, when customers expect to access their orders faster than ever, it’s crucial to have the right resources, partners, and tools in place to make sure you’re living up to expectations.

Fortunately, tools like Shipbob and Easyship can help. These fulfillment platforms integrate with your online store, and remove some of the hassle involved in the serving customers.

Here’s everything you need to know about Shipbob and Easyship, to help you make the right decision for your evolving brand.

Read on for our full review of how Shipbob compares to Easyship in terms of pricing, features, and customer service. Hopefully, this comparison will help you make up your own mind about which shipping solution is suited to your brand.

Shipbob: Overall Review, Features and Functionality

Let’s start by taking a closer look at Shipbob. This convenient platform simplifies the art of order fulfillment for merchants around the world, as a high-tech 3PL solution. The company leverages state-of-the-art software to provide companies with an end-to-end solution for serving customers.

After you integrate Shipbob with your ecommerce platform, your orders will be automatically sent to their warehouses, where professionals are responsible for packing, picking, and shipping items direct to your customers.

Shipbob has its own dedicated fulfillment centers around the world, including in regions like the United States, Canada, and the EU. 

You can leverage the Shipbob ecosystem to enable global order fulfillment for all of your customers, with international shipping costs, calculated specifically for your needs. The global fulfillment center also ensures you can get items to customers quickly, with options as fast as 2 day express delivery.

Inventory and order management is also simple with Shipbob. There’s a comprehensive backend environment where you can maintain full control over your inventory, and track when items are sent out.

The order management software gives you access to visibility over your direct-to-customer and wholesale shipments in one location. Plus, you can even manage subscriptions and make changes to orders post-purchase, and track notifications about your inventory as you go. 

When it comes to keeping customers informed, you’ll also be able to automatically share shipment tracking information with customers, and use timelines to determine where your products are in the fulfillment process at any given time.

👉 Full Shipbob review.

👉 ShipBob pricing guide.

Shipbob Integrations

One of the most important points to consider when choosing a fulfillment solution for your ecommerce business, is whether the technology integrates with the ecosystem you already use. Shipbob integrates seamlessly with most major ecommerce platforms, including Wix, Shopify, WooCommerce, BigCommerce, and Squarespace.

The solution also integrates with a range of other tools and apps which can help you make the most of your fulfillment process. For instance, you can integrate with tools like Happy Returns and Returnly for managing returns, InventoryPlanner for your inventory management, and more.

The multi-carrier shipping solution is great for keeping all of your fulfillment management processes located in one pane of glass. 

Shipbob User Experience

Part of what makes Shipbob such a great option for business leaders in the ecommerce world, is its ease of use. The solution comes with a convenient and intuitive interface, where you can maintain full control over your inventory and orders at all times.

You’ll be able to track fulfillment progress, and leverage analytics with easy-to-understand charts and reports.

The insights available from Shipbob can even help you to determine which fulfillment centers are driving the most value for your business, and which promotions influence stock levels.

Shipbob’s excellent customer experience is enhanced by its fantastic customer service, which ensures you always have access to state-of-the-art support when storing and shipping items around the world. The all-in-one order, inventory and shipment management solution is ideal for business leaders.

Shipbob Fulfillment Locations

As mentioned above, Shipbob benefits from a fantastic global presence, with warehouse management services located across the US, in various states like California, Tennessee, Illinois, Florida, Texas, and Pennsylvania.

In Europe, you can find fulfillment centers located in Ireland, and there’s a Canadian fulfillment center in Ottawa too.

Shipbob Returns Procedures

Not only does Shipbob make managing orders and inventory easy, but it can also help to simplify the return process too. Shipbob can handle the entire returns process on your behalf, from start to finish. All you need to do is initiate the process on your Returns dashboard.

There’s a basic processing fee in place for simple returns, and you can also purchase shipping labels for customers from the brand directly, which helps you keep track of your returns as they’re being processed. Shipbob can also handle disposing stock, restocking, quarantining, and inspecting items.

However, additional steps for inspection and return management do come at an extra cost. Still, it can help you manage your orders and customer experience strategies a little more efficiently.

Shipbob Customer Support

Even with the best fulfillment solution, there’s always a risk you’re going to need to access a little extra help. Fortunately, Shipbob delivers speedy solutions to a range of problems.

You can instantly connect with the service team through the help button on your dashboard. There are options for reaching the team via chat, email, or phone call, between the hours of 9am and 5pm CST Mon-Fri.

Shipbob also runs its own fulfillment centers and works with you through every step of the shipping process, so you don’t need to worry about connecting with other third-parties if you have an issue. Shipbob even has on-site representatives available at each fulfillment location.

The Shipbob website also includes access to plenty of articles and FAQ solutions to help solve common problems the DIY way.

Shipbob Pricing

So, how much can you expect to pay for Shipbob order fulfillment? Your fees will vary depending on different factors, but they will include a one-time implementation fee, which gives you access to 30 days of support, warehousing, and inventory management.

All Shipbob customers will receive standard boxes, packaging supplies, mailers, and same-day shipping options for orders placed before noon. Plus, you have access to your comprehensive merchant dashboard with inventory and order management as part of the package.

To find out how much you’re going to pay in total, you’ll need to contact Shipbob directly. However, it’s worth noting the flat rate for receiving products is around $25 for the first 2 staff hours, followed by $35 for every hour after this.

Storage, on the other hand, starts at $40 per month per palette, $10 per shelf, and $5 per bin. Picking, packing, and standard packaging are included.

Your shipment costs will vary depending on your chosen service, and the weight and dimensions of each product.

Shipbob Pros and Cons

Like any fulfillment solution, Shipbob has various pros and cons to consider. However, we feel the pros significantly outweigh the cons. Let’s look at them in closer detail:

Shipbob Review: The Verdict

In our opinion, Shipbob is one of the best order fulfillment services available. It gives you access to a global range of fulfillment centers, and an all-in-one ecosystem for tracking important inventory and order information. It’s great for reaching an international audience quickly, and the company offers fantastic customer support.

While Shipbob might not be the cheapest solution around, it is one of the most valuable. The company works consistently with merchants to ensure they’re delivering the best possible customer service. This could mean working with Shipbob helps you to cultivate more loyalty from your clients.

Easyship: Overall Review, Features and Functionality

Easyship is a fulfillment solution built specifically for ecommerce companies focusing on rapid growth. The cloud shipping software comes with not only a fantastic range of back-end features for managing your inventory and orders, but also exclusive pre-negotiated shipping rates.

This means you can save money on orders, while giving customers exceptional tracking and speed.

Easyship does the hard work of growing your ecommerce brand for you, but integrating with leading international carriers, calculating tax and duty costs, and even helping you generate the right paperwork.

The solution comes with access to dynamic rate calculation at checkout, so you can ensure your customers are always getting the best prices for their products.

Additionally, like Shipbob, Easyship has a relatively impressive network of global warehouses. There are locations throughout Australia, Asia, the UK, USA, and most other places you can think of. EasyShip’s consultants will work with you to create a curated delivery experience from scratch.

One good thing about EasyShip is that aside from integrating naturally with a range of existing tools and services, it also comes with access to an API environment. This means companies can customize their experience to manage their own workflows and fulfillment strategies automatically.

Easyship Integrations

As mentioned above, Easyship is one of the more flexible ecommerce fulfillment tools on the market, because it comes with access to a flexible API environment. However, you don’t need to be a developer to make connections between your tools.

Easyship can also integrate natively with a range of leading ecommerce platforms and tools, including BigCommerce, eBay, Etsy, Ecwid, Magento, Shopify, and Weebly.

If you can think of a tool for managing inventory, ecommerce orders, and customer experience, there’s a good chance Easyship already has a native integration for it.

User Experience

Compared to Shipbob, Easyship can have a slightly more complicated setup process. There are different solutions available for crowdfunding campaigns, developers, and ecommerce merchants.

The ecommerce merchant offering makes it easy to sync your orders from your store with your fulfillment solution in a matter of seconds, with pre-filled label generation and automatic order tracking.

There’s access to hundreds of available shipping solutions, as well as hybrid offerings if you want to use multiple vendors.

There are also specialist shipping partnerships in place to help you create the ultimate store experience. Like Shipbob, Easyship also allows you to show automatically generated shipping rates within your checkout.

The dashboard is brimming with insights and reports, so you can check shipment status, create financial documents, and examine shipping trends. There’s also automation available, with custom shipping rules you can set up within your interface.

EasyShip Fulfillment Locations

Rather than running their own shipping and fulfillment centers, EasyShip relies on partnerships with other delivery companies. The system connects you with leading vendors throughout Australia, Belgium, Canada, Germany, France, Hong Kong, the Netherlands, Singapore, the USA, and the UK.

If you want to ship products elsewhere, you’ll need to link your own courier to generate labels, which does mean seeking out your own partners and third-party solutions.

Unfortunately, Easyship does not consolidate shipping, or assist with dropshipping. It also has warehouses in specific locations around the world, so you might not be able to store your products close to all of your customers.

EasyShip Returns Procedures

Unlike Shipbob, Easyship won’t handle the returns process for you, but it does make it relatively simple. You can seamlessly create domestic returns labels for customers who want to return an order or product. However, you’ll be reliant on the partner shipping companies to track your orders.

There are also some couriers which allow you to return a shipment in transit. However, this isn’t an option for all providers.

EasyShip Customer Service

EasyShip has a useful resource center where you can find answers to your most common problems. The help center is conveniently organized into segments so you can learn about everything from integrating with marketplaces, to leveraging suppliers like USPS, DHL, and FedEx for shipping.

Unfortunately, if you’re having a problem with your SaaS technology you can’t fix yourself, the contact options for EasyShip are somewhat limited. Unlike with Shipbob, you’ll only be able to get in touch with the team via email on the free plan, which could be a problem if you need rapid assistance with your shipping management tools to complete an order.

Chat and phone support are available on the higher-paid plans.

EasyShip Pricing

Similar to many fulfillment solution providers, it’s difficult to get a clear view of the prices you’ll pay for your shipping services with EasyShip. Although you can get started with the solution for free, you may need to quickly update to a paid subscription plan.

The free plan only supports up to 50 shipments per month, and doesn’t allow users to connect their own carrier. However, it does allow for unlimited ecommerce and crowdfunding integrations, access to the global fulfillment network, and support with analytics, import tax, and duty calculations.

The free plan also supports EasyShip’s discounted fulfillment rates, shipping rules, return labels, flexible printing options and countless other features.

Paid plans are available on a monthly or annual basis. If you pay annually, you’ll get a 20% discount on your package. Options include:

• Plus: $29 per month for all the features of “Free”, plus 500 shipments, 1 courier link, 3 team members, checkout rates, branded tracking experiences, automatic order sync, and chat support.
• Premier: $69 per month for all the features of “Plus”, as well as 1,500 shipments per month, 2 courier links, 5 team members, and the option to display import tax and duty at checkout. You also get phone support, multi-box shipments, pre-generated returns labels, and label customization.
• Enterprise: Custom pricing for all the shipments, courier links, and team members you need, with all the features of “Premier”, plus a customer success manager upon request.

Notably, these costs don’t consider the prices you’ll pay for working with your ecommerce shipping partners. This could mean the costs of running a multi-channel, or international ecommerce business could quickly add up.

Easyship Pros and Cons

Similar to Shipbob, Easyship has a range of pros and cons which could make it more suitable to some companies than others. Let’s take a closer look.

Shipbob vs EasyShip: The Verdict

Ultimately, both Shipbob and EasyShip offer companies an excellent range of tools for managing shipping processes across various sales channels.

You can use either shipping platform to connect with multiple shipping carriers, deliver insights to your customers within their shopping carts, and automate various parts of the fulfillment process.

If you’re looking for a highly flexible tool you can integrate with all of the apps and services you’re already using, and you don’t mind a slight learning curve, EasyShip might be the right choice for you. However, overall, we consider Shipbob to be the better fulfillment platform.

This solution comes with fantastic ease of use, making it ideal for anyone who wants to build an effective ecommerce business in no time. Additionally, Shipbob has fulfillment centers located all over the world to help accelerate your deliveries, and earn you positive user reviews.

If you’re a small business looking to grow your ecommerce sales quickly, Shipbob will connect you with all the shippers and tools you need to thrive. It’s definitely worth checking out.