Have you noticed a neat little tool on most ecommerce websites lately? You open the website and there’s a popup that answers the questions you have on your mind.
And the best part is that more than 87% di consumatori find chatbot interactions either neutral or positive. With more positive interactions, customers will remember your brand and will come back for more sales.
We know that customers like a personal touch, but it’s almost impossible to have a human sitting at the backend, answering questions 24/7.
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