Helpdesk System

For Ecommerce, Marketplace & Multichannel

UVdesk offers SaaS-based and Open Source helpdesk solution to easier the overall support process to deliver best customer service.

1 MINUTE INTRO

UVdesk Open Source

Enjoy the adaptability and extensibility of PHP-based Helpdesk System which is fit for any trade to deliver better customer support experience.

OPEN SOURCE

UVdesk Clients

Companies of several industries use UVdesk for delivering flawless customer support.

View All Clients

Vellore Institute of Technology

helpdesk.vit.ac.in/en/

India

Open University of Sri Lanka

helpdesk.ou.ac.lk/

Sri Lanka

National AIDS Commission

nac-helpdesk.uvdesk.com/en/

Malawi

Single Software For Multi Channel Support

MarketPlace

Integrate multiple marketplaces with UVdesk to support your valuable customer.

eg-Amazon, eBay, Etsy, Flipkart etc.

Ecommerce Store

Bridge the gap between eCommerce store and customer to respond faster.

eg - Magento, Prestashop, Shopify, CS-Cart, Opencart etc.

Website Upfront

Design your website front office forms as per your convenience.

eg - Contact Form, Feedback Form, Suggestion Form etc.

Mailbox Integration

Configure multiple email service providers with one platform to provide all around support.

eg - Gmail, Yahoo mail, Hotmail etc.

Ecommerce/CMS Helpdesk Extension

Access UVdesk right from your CMS Platform without any cost...

It's absolutely Freee !

Shopify

Magento 2

Opencart

Prestashop

WordPress

Fetch Order Detail

Ecommerce Connected

Powerful Ecommerce Connected Orders, Real Time Support

UVdesk has various free eCommerce app for fetching order details from store, mutichannel integration and single sign on.

Efficient Tools

Efficient Tools

Simple, Ecommerce Store Connected, Reduce Support Time.

Save your time and improve productivity with the help of file viewer app, related articles, task management and much more.

Workflow View

Users Management

Smart, Automated Workflow, Agent Privileges, Saved Replies.

Automate your processes by creating the set of rules and presets for ticket coming from different channel to respond faster.

Go Agile WithApps

Integrates Apps As Per Your Needs To Get things done faster than ever

SLA

PrestaShop Order Fetch Module

CS-Cart Help Desk

Shopify Help Desk

Magento 2 Help Desk

OpenCart Help Desk

PrestaShop Help Desk

Magento 1 Single Sign On

WordPress Help Desk

Shopify Order Fetch Module

OneDrive

Box

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UVdesk Support Center Front View

Knowledgebase

A public library, a database of related information about specific topic.

Use it as an instant knowledge base or a contact form as per your ease on your website upfront.

Build a form that suits the business requirements which is both beautiful and effective.

Customer's reviews

The best free, open-source helpdesk software you can find.

This software is perfect for our needs! Beautiful interface, good amount of features and customization (especially with email templates).Not to mention, the *free* support got on the forums was just amazing. I can't believe this free, open-source software has dedicated forum members eager to help you out with your issues. After setting everything up, it works perfectly!

Seth Weber

Network And System Administrator At Clarion Forest

Amazing helpdesk system with…

Amazing helpdesk system with multi-language feature very fast, light, safe, complete features and very well-structured and finally you will get real time support.

Hassane Dabai

IT Consultant | Digital Transformation Leader | Data Scientist

Awesome support

Awesome support! Tailored to my needs and the solution was provided in a timley manner

Agron Ferizi

DevOps | ICT/Cybersecurity

Thumbs up for the UVDesk Team!

Just finished the installation of the community-skeleton. Got trouble at the beginning but the UVDesk Team responded to it quickly. Need to do more tweaks but I already love it.UVDesk is simple, user-friendly and very functional.