Payment Links

Frequently Asked Questions

• What are payment links?

  A payment link is a URL or QR code that starts an online transaction. Clicking or scanning the link opens a payment portal or page that’s pre-loaded with the details of your customer’s purchase. Your customer simply enters payment details, and payment is made.

• What makes payment links so popular?

  Payment links are one of the most useful checkout methods because they’re so versatile. A link can be specific to one transaction or always tied to a particular product or service. They can be personalized to one customer, or available for anyone to click. You can even decide whether the link is one-time use, time-limited, or a permanent link for recurring payments. This makes them especially helpful for subscriptions, invoices, and quotes.

• How do I get access to payment links?

  U.S.-based Starter, Professional, and Enterprise edition customers have access to use payments, and we are hard at work to expand globally. 

• How do I handle financial reconciliation?

  You can integrate payments with the finance software your team already uses, like QuickBooks, NetSuite, Xero, Stripe, and Chargebee. If you use Quickbooks, sync payments collected in HubSpot to your QuickBooks Online account to ensure easy financial reconciliation. Payments can be synced as paid sales receipts or paid invoices based on your needs. 

• How can I begin using payment links with HubSpot?

  After setting up the payments tool, you can create payment links to share with customers so that they can easily complete a purchase. To create, edit, or delete payment links, you must be a user with a super admin permissions or have Manage payment links access. You can also choose to process payments with your existing Stripe account for added flexibility.

  Visit the knowledge base for a step-by-step tutorial on how to create and share a payment link. Learn more about HubSpot’s Stripe integration for a seamless experience.

• How do I collect recurring payments?

  When adding a new product (or editing an existing product) in your product library, select the desired billing frequency for the product. Then create a payment link/quote for that product. When your customer agrees to your terms and completes the first payment on a payment link/quote, HubSpot payments will create a subscription object to track the scheduled payments and will help you collect automated payments from the customer. To learn more, visit this knowledge base article.

• Are payment links secure?

  Payment links have multiple layers of security to protect sensitive payment information. Your buyer's payment credentials are encrypted and tokenized to help ensure that unauthorized parties do not gain access to sensitive payment information.

• I am a U.S.-based business and would like to accept payments from buyers outside the U.S. Does Commerce Hub support this capability?

  Yes, you can accept card payments denominated in U.S. dollars from buyers outside the U.S. We support global and regional card brands, including Visa, Mastercard, American Express, Discover, Diners, and Japan Card Bureau (JCB).