Whether a customer contacts you through email, phone, chat or a support ticket, they want a fast response. At that moment in time that's the only thing they desire.
Therefore, a speedy response time should always be your primary objective when establishing a support system. After that the customer is going to judge you on the quality of support. This ties into how knowledgeable you sound, if you resolve their problem on the first try and if you're accommodating to any problems they have encountered on your site.
Continue reading Using Social Media for Customer Service
Sometimes you stumble upon an ecommerce platform that looks too good to be true.
I would argue that PinnacleCart is one of those situations, since it has an onslaught of built-in features, and the integrations cater to some niche companies.
However, this one is all true, seeing as how the support is strong, we like the themes, and dropshippers can get up and running fast.
Continue reading Pinnaclecart.com Review: Doba, Quickbooks and Facebook Integrations Drive it Home
If you've ever played Cards Against Humanity, at some point you had to have to figure out that the Chicago creators are not exactly your regular business people. They've shared their story with numerous publications, developed one of the most popular, and raunchiest, party games in the world, and most of the creators still hold their regular day jobs, even after selling millions of copies of the game.
Continue reading Blackbox.cool Review: Cards Against Humanity Creators Make Shipping Affordable
For some reason companies selling services feel like they must send out a invoice after the job is done. Sure, sometimes this can bring in more new customers, but what about being able to charge those who don't need to see the work first. Or what about past clients who know you already do good work?
Service industries get stuck with invoicing, making it more probable their clients forget, or refuse, to pay them. Most of the time this isn't fair at all, considering the average web design company or contractor is not out to scam every one of their clients.
Continue reading Selling Services Online Using Easy Digital Downloads
If you've worked with Shopify in the past, you've asked the question, “Which Shopify apps are the best?” The question generally comes from beginners trying to scale up their stores, but eventually, you'll start hearing similar thoughts ringing in your head. Although this time, it'll be more focused, like apps for accounting, email marketing or social media. You're also bound to hear yourself thinking about budgetary restraints, meaning the free and affordable apps are generally on your radar first.
Although this time, it'll be more focused, like apps for accounting, email marketing or social media. You're also bound to hear yourself thinking about budgetary restraints, meaning the free and affordable apps are generally on your radar first.
Continue reading Shopify Apps: The Best 50 Free and Paid Apps
One of the main complaints that people have with Shopify is that you don't get any sort of drag and drop editor. Although this functionality still hasn't made its way to the system, they have released a new tool called Shopify Sections. The whole point is to quickly move around homepage content, somewhat similar to a drag and drop interface.
Continue reading Shopify Themes “Sections” – All You Need to Know
If you've tried to promote or sell your products on your Instagram account, you know that it's not exactly the easiest platform to work with.
Although tons of brands make big bucks on Instagram, it requires a little creativity to prompt your customers to click through a link and actually make a purchase.
Continue reading Shopping on Instagram – All You Need to Know