As an ecommerce professional, one of the first things you learn is that you're much better off trying to keep customers than finding new ones.
It costs five times as much to attract a new customer compared to retaining an old one, so it's certainly worthwhile to setup things like email newsletters, cart abandonment tools and loyalty programs. Those VIPs are the ones that are going to keep your business afloat.
And that's fine, but what about actually getting those customers in the first place? Then, what about when you hit a plateau where you need to once again establish your marketing strategies to accumulate more new customers?
Continue reading Best Shopify Apps for Bringing in New Traffic
Let's say a customer named Susan stops by your outdoor gear online store.
Susan purchases a gift to be sent to a friend. A month later she doesn't recognize the charge on her bill so she asks to have it refunded through her bank. This results in a potential chargeback for your ecommerce store.
The same goes for Steven, who comes to your site with fraud in mind. He buys a pair of boots, claims they were never delivered and asks his bank for a refund.
Now, one example is unintentional while the other is malicious, but both could end up costing your company big bucks if the chargebacks aren't handled properly.
That's where Charegbacks911 comes into the picture.
Continue reading Chargebacks911 Review: Minimize Chargebacks and Recover Revenue Lost
Some commons problems often arise when ecommerce professionals look for payment processing:
- There are too many fees.
- Payment processing may not be offered in your country or region.
- You can't sell to customers in some countries.
- Credit cards are the only payment option.
- Fraud is high.
- Chargebacks are common.
- Sometimes you can't process recurring billing or subscriptions.
These hurdles make it a pain in the butt when researching for the best payment processing, but Alternative Payments has a new business model that attempts to get rid of these situations.
Continue reading Alternative Payments Review: Catering to Customers Who Don't Like Credit Cards
Think about all of the notifications you receive on a weekly basis. Some come in the form of mobile app push notifications, while others combine to form the onslaught of emails you receive in your inbox. Throw in SMS and you start to realize that the clutter being built up throughout your day makes it tough to keep it all in check.
And that's from the perspective of an average user.
Now think about notifications as an ecommerce professional. The competition to communicate and connect with customers seems impossible to beat.
Continue reading Wigzo Review: Browser/Desktop Notifications for Ecommerce
Sometimes you stumble upon an ecommerce platform that looks too good to be true.
I would argue that PinnacleCart is one of those situations, since it has an onslaught of built-in features, and the integrations cater to some niche companies.
However, this one is all true, seeing as how the support is strong, we like the themes, and dropshippers can get up and running fast.
Continue reading Pinnaclecart.com Review: Doba, Quickbooks and Facebook Integrations Drive it Home