All sorts of criminal activity happens in the ecommerce world. You have fraud, which stems from people trying to take advantage of your company by completing unwarranted chargebacks, claiming a product wasn't delivered when it was and utilizing fraudulent payment techniques. Fraud also ties in with identity theft, where you might think that you have a sale, but it's actually someone who has stolen the credit card information of another person.
Ryan Stewart of Webris is an all around cool guy. He’s been featured on some of the biggest marketing publications like Moz and Ahrefs, and his post on why he stopped selling SEO services was one of the most popular articles on the Moz blog last year.
Then I came across a case study of an Ecommerce store that he put together. I was blown away.
If you've ever tried to sell products on both Amazon and eBay, you already know how frustrating it can be to manage two dashboards, keep everything syncing and control the automated processes offered by both companies.
Well, we've come across a tool called SellerCloud, and it's making an effort to completely revolutionize the way multi-channel selling is done. Let's take a look to see if it's worth your money.
If I told you a single ecommerce ratings app has shown to boost conversions by an average of 32%, would it grab your attention?
Well that's what the folks behind the Antenna Shopify app are claiming, and it seems like the numbers don't lie.
Whether a customer contacts you through email, phone, chat or a support ticket, they want a fast response. At that moment in time that's the only thing they desire.
Therefore, a speedy response time should always be your primary objective when establishing a support system. After that the customer is going to judge you on the quality of support. This ties into how knowledgeable you sound, if you resolve their problem on the first try and if you're accommodating to any problems they have encountered on your site.